Today, we’re rolling out a new tool in the AI Assistant Builder: Send DTMF. This update gives your AI assistants the power to interact with IVR systems, enter keypad inputs, and handle telephony menus in real time just like a human caller.
The DTMF tool makes it possible to automate more complex workflows without human intervention.
The Send DTMF tool is now available as a component in the AI Assistant Builder. You can:
Whether you’re building appointment confirmations, account lookups, or end-to-end IVR automation, your assistant can now handle it all with no handoff required.
IVR navigation has traditionally been a blocker for full automation. With this update, AI assistants can now pass through voice menus, enter codes, and progress conversations that used to require human touch. That means higher containment, less friction, and smarter automation at scale.
This feature is available now for all AI assistants. Start building agents that do more, smarter.
