How We’re Helping Managed Service Providers in the Time of COVID-19
Here at Telnyx, we’re committed to offering best-in-class service and support to MSPs, ensuring business continuity for you and for your clients.
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Blog | Page 6
#6 - Get the latest news and updates about Telnyx - our product, the company and our people.
Key Trends in Building Customer Context
Greater customer expectations mean that companies need to determine customer context before the conversation even begins.
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4 Common IVR Mistakes to Avoid
There are a few mistakes that many IVR designers make, which can easily derail your efforts to put the customer experience first and realize business benefits.
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Demo: Using the Twexit API
In this guide, we'll show you how to use the Twexit API to switch your SMS services from Twilio to Telnyx in minutes.
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Features That Will Turn Your IVR Into ROI
There are several features and capabilities worth considering to ensure that your IVR meets regulatory standards, enhances customer experiences and delivers maximum return on investment.
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What is an SMS API?
Learn the ins and outs of what an SMS API is, why it's useful, and what you should look for in an SMS API provider.
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Using Twilio TwiML Conferencing on Telnyx with PHP
In this guide, we'll walk through how to use Twilio TwiML conferencing on Telnyx with your PHP application—it couldn't be easier!
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Your IoT Connectivity Guide: From Backend to Frontend
This guide is for anyone who wants to leverage the power of IoT, but needs guidance in deploying their first IoT networks.
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[Case Study] How Documo Built Reliable, ECM-Friendly Fax with Telnyx
Documo partners with Telnyx to build solutions for businesses that make working with documents easier, more secure and better for the environment.
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Feature Highlight: Sticky Sender
The Telnyx SMS API offers programmable, feature rich texting designed to improve your customer engagement and lower your costs. To help you create SMS communications that your customers can trust, we’re highlighting our smart SMS features: Sticky Sender
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Build Audio Conferencing Into Your App with Ruby
Read the step-by-step guide to embedding feature-rich audio conferencing into your application using our Ruby SDK.
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Increase Lead Conversions With Number Lookup
Implementing real-time intelligence into your inbound sales is the fastest way to start generating value with number lookup.
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Complete Guide to Voice API for Developers
Learn everything you need to know about voice APIs. From how they work, to how much they cost, must-have features and use-cases.
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Scale Unified Communications with Telnyx
See how you can leverage Telnyx to build scalable, secure omnichannel communications that drive collaboration and engagement.
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Emergency Services Now Available on Irish Numbers
We’ve added emergency services dialing on Irish numbers to our international product offering.
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Telnyx Expands In Australia With Sydney Point of Presence
We're excited to offer our enterprise-grade SIP trunking and messaging services down under. Get up and running today!
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Improve Your Outbound Voice Quality With International Direct Routing
Our new International Conversational Direct product optimizes your call routing preference to choose a high-quality route to your destination every time.
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[Webinar] Using AI to Solve Call Center Capacity Issues
Learn how you can leverage an AI Voice Responder to reduce call overflow, customer hold times and agent fatigue — all in a matter of days.
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Building Private IP Network SIP Trunks For Scalability
The public internet is under unprecedented strain so make sure your communications run on a purpose-built network for ultimate reliability and scalability.
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Using IVR to Improve Customer Experience: 9 Best Practices
Here are nine best practices you should keep in mind when designing an IVR that puts the customer first.
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Feature Highlight: Geomatch
Geomatch can help improve deliverability and increase the local experience of your customers.
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Can IVRs Improve Customer Experience?
Most IVR implementations simply aren't delivering. Here's why customer experience should be at the core of your IVR system.
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[eBook] Transform Your Customer Experience with Number Lookup
Learn how to leverage next-generation number lookup tools to incorporate rich data about your incoming callers to your customer experience.
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Telehealth Communications in Response to the COVID-19 Outbreak
The COVID-19 outbreak is driving demand for telehealth and telemedicine solutions. Find out how you can build secure voice and SMS communications for healthcare with Telnyx.
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Feature Release: Twexit API
The Twexit API gives you the power to save on your messaging costs by moving your services from Twilio in minutes.
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[eBook] A Smart IVR Customers Enjoy Using
Discover what you need to create smart IVR systems that improve customer service efficiency.
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Feature Highlight: Number Pool
Telnyx SMS API is a programmable, feature rich SMS product designed to improve your messaging experience and lower your costs.
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Effects of the COVID-19 Outbreak on Telephony Services Worldwide
Telephony carriers worldwide are limiting some services and experiencing some network capacity issues due to the increased demand associated with the COVID-19 outbreak. This may have some knock-on effects on Telnyx services.
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SIP Trunking For Video Conferencing That Meets COVID-19 Demand
In this rapidly-changing world, reliable global telephony isn’t just important to your customers – it’s critical to their business continuity.
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6 Tips: Choosing the Right Carrier for Your Call Tracking Application
Your voice carrier can either limit your capabilities, or empower you to innovate.
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