Blog | Page 6

#6 - Get the latest news and updates about Telnyx - our product, the company and our people.

Insights & Resources5 min read

How We’re Helping Managed Service Providers in the Time of COVID-19

Here at Telnyx, we’re committed to offering best-in-class service and support to MSPs, ensuring business continuity for you and for your clients.

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Insights & Resources4 min read

Key Trends in Building Customer Context

Greater customer expectations mean that companies need to determine customer context before the conversation even begins.

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Insights & Resources5 min read

4 Common IVR Mistakes to Avoid

There are a few mistakes that many IVR designers make, which can easily derail your efforts to put the customer experience first and realize business benefits.

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New Products & Features

Demo: Using the Twexit API

In this guide, we'll show you how to use the Twexit API to switch your SMS services from Twilio to Telnyx in minutes.

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Insights & Resources3 min read

Features That Will Turn Your IVR Into ROI

There are several features and capabilities worth considering to ensure that your IVR meets regulatory standards, enhances customer experiences and delivers maximum return on investment.

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Insights & Resources11 min read

What is an SMS API?

Learn the ins and outs of what an SMS API is, why it's useful, and what you should look for in an SMS API provider.

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Guides & Tutorials5 min read

Using Twilio TwiML Conferencing on Telnyx with PHP

In this guide, we'll walk through how to use Twilio TwiML conferencing on Telnyx with your PHP application—it couldn't be easier!

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Insights & Resources13 min read

Your IoT Connectivity Guide: From Backend to Frontend

This guide is for anyone who wants to leverage the power of IoT, but needs guidance in deploying their first IoT networks.

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Insights & Resources3 min read

[Case Study] How Documo Built Reliable, ECM-Friendly Fax with Telnyx

Documo partners with Telnyx to build solutions for businesses that make working with documents easier, more secure and better for the environment.

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New Products & Features2 min read

Feature Highlight: Sticky Sender

The Telnyx SMS API offers programmable, feature rich texting designed to improve your customer engagement and lower your costs. To help you create SMS communications that your customers can trust, we’re highlighting our smart SMS features: Sticky Sender

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Guides & Tutorials10 min read

Build Audio Conferencing Into Your App with Ruby

Read the step-by-step guide to embedding feature-rich audio conferencing into your application using our Ruby SDK.

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Insights & Resources5 min read

Increase Lead Conversions With Number Lookup

Implementing real-time intelligence into your inbound sales is the fastest way to start generating value with number lookup.

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Insights & Resources12 min read

Complete Guide to Voice API for Developers

Learn everything you need to know about voice APIs. From how they work, to how much they cost, must-have features and use-cases.

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Insights & Resources10 min read

Scale Unified Communications with Telnyx

See how you can leverage Telnyx to build scalable, secure omnichannel communications that drive collaboration and engagement.

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New Products & Features2 min read

Emergency Services Now Available on Irish Numbers

We’ve added emergency services dialing on Irish numbers to our international product offering.

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New Products & Features4 min read

Telnyx Expands In Australia With Sydney Point of Presence

We're excited to offer our enterprise-grade SIP trunking and messaging services down under. Get up and running today!

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New Products & Features4 min read

Improve Your Outbound Voice Quality With International Direct Routing

Our new International Conversational Direct product optimizes your call routing preference to choose a high-quality route to your destination every time.

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Insights & Resources40 min read

[Webinar] Using AI to Solve Call Center Capacity Issues

Learn how you can leverage an AI Voice Responder to reduce call overflow, customer hold times and agent fatigue — all in a matter of days.

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Guides & Tutorials4 min read

Building Private IP Network SIP Trunks For Scalability

The public internet is under unprecedented strain so make sure your communications run on a purpose-built network for ultimate reliability and scalability.

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Insights & Resources3 min read

Using IVR to Improve Customer Experience: 9 Best Practices

Here are nine best practices you should keep in mind when designing an IVR that puts the customer first.

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New Products & Features

Feature Highlight: Geomatch

Geomatch can help improve deliverability and increase the local experience of your customers.

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Insights & Resources3 min read

Can IVRs Improve Customer Experience?

Most IVR implementations simply aren't delivering. Here's why customer experience should be at the core of your IVR system.

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Insights & Resources12 min read

[eBook] Transform Your Customer Experience with Number Lookup

Learn how to leverage next-generation number lookup tools to incorporate rich data about your incoming callers to your customer experience.

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Insights & Resources5 min read

Telehealth Communications in Response to the COVID-19 Outbreak

The COVID-19 outbreak is driving demand for telehealth and telemedicine solutions. Find out how you can build secure voice and SMS communications for healthcare with Telnyx.

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New Products & Features

Feature Release: Twexit API

The Twexit API gives you the power to save on your messaging costs by moving your services from Twilio in minutes.

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Insights & Resources12 min read

[eBook] A Smart IVR Customers Enjoy Using

Discover what you need to create smart IVR systems that improve customer service efficiency.

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New Products & Features

Feature Highlight: Number Pool

Telnyx SMS API is a programmable, feature rich SMS product designed to improve your messaging experience and lower your costs.

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News & Events5 min read

Effects of the COVID-19 Outbreak on Telephony Services Worldwide

Telephony carriers worldwide are limiting some services and experiencing some network capacity issues due to the increased demand associated with the COVID-19 outbreak. This may have some knock-on effects on Telnyx services.

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Guides & Tutorials5 min read

SIP Trunking For Video Conferencing That Meets COVID-19 Demand

In this rapidly-changing world, reliable global telephony isn’t just important to your customers – it’s critical to their business continuity.

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Insights & Resources3 min read

6 Tips: Choosing the Right Carrier for Your Call Tracking Application

Your voice carrier can either limit your capabilities, or empower you to innovate.

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