Resource Center | Page 2

Increase Lead Conversions With Number Lookup

Implementing real-time intelligence into your inbound sales is the fastest way to start generating value with number lookup.

Scale Unified Communications with Telnyx

See how you can leverage Telnyx to build scalable, secure omnichannel communications that drive collaboration and engagement.

What is a Voice API?

Learn everything you need to know about voice APIs. From how they work, to how much they cost, must-have features and use-cases.

Telnyx Expands In Australia With Sydney Point of Presence

We're excited to offer our enterprise-grade SIP trunking and messaging services down under. Get up and running today!

Emergency Services Now Available on Irish Numbers

We’ve added emergency services dialing on Irish numbers to our international product offering.

Improve Your Outbound Voice Quality With International Direct Routing

Our new International Conversational Direct product optimizes your call routing preference to choose a high-quality route to your destination every time.

[Webinar] Using AI to Solve Call Center Capacity Issues

Learn how you can leverage an AI Voice Responder to reduce call overflow, customer hold times and agent fatigue — all in a matter of days.

Building Private IP Network SIP Trunks For Scalability

The public internet is under unprecedented strain so make sure your communications run on a purpose-built network for ultimate reliability and scalability.

Using IVR to Improve Customer Experience: 9 Best Practices

Here are nine best practices you should keep in mind when designing an IVR that puts the customer first.

Feature Highlight: Geomatch

Geomatch can help improve deliverability and increase the local experience of your customers.

Does the Current Brand of IVR Work for Today’s Customers?

Most IVR implementations simply aren't delivering a great customer experience. Here's why customer experience should be at the core of your IVR system.

[eBook] Transform Your Customer Experience with Number Lookup

Learn how to leverage next-generation number lookup tools to incorporate rich data about your incoming callers to your customer experience.

Telehealth Communications in Response to the COVID-19 Outbreak

Many providers are turning to secure global SIP trunking providers to future-proof their voice calling, SMS messaging and video conferencing offerings.

Feature Release: Twexit API

The Twexit API gives you the power to save on your messaging costs by moving your services from Twilio in minutes.

[eBook] Build a Smart IVR That Customers Actually Enjoy Using

Discover what you need to create smart IVR systems that improve customer service efficiency and help your clients retain more customers.

Feature Highlight: Number Pool

Telnyx SMS API is a programmable, feature rich SMS product designed to improve your messaging experience and lower your costs.

Effects of the COVID-19 Outbreak on Telephony Services Worldwide

Telephony carriers worldwide are experiencing network capacity issues due to increased demand in COVID-19. This may have some effects on Telnyx services

SMS Regulations: Your 5 Minute Guide

Violating SMS regulations can result in hefty fines. Follow our SMS Regulations guide to know how to get started on being SMS compliant.

SIP Trunking For Video Conferencing That Meets COVID-19 Demand

In this rapidly-changing world, reliable global telephony isn’t just important to your customers – it’s critical to their business continuity.

6 Tips: Choosing the Right Carrier for Your Call Tracking Application

Your voice carrier can either limit your capabilities, or empower you to innovate.

Build Two-Factor Authentication Using the Telnyx API and Ruby SDK

In this guide we’ll go over how to add two-factor authentication to your application using the Telnyx SMS API.

To Email or Not To Email? SMS is the Answer.

Adding SMS to your communication strategy can increase your customer engagement.

5 Features to Look for when Choosing a CPaaS Provider

The market for cloud communications is still young, so choosing a partner that can shape the market on your behalf positions your business for success.

8 First Date Questions to Ask a New SMS Provider

If you're looking for a new SMS provider these 8 questions will help you find the right one for you.

7 Ways to Differentiate Your Call Tracking Application

If you follow these best practices, your application will not only deliver outstanding call tracking & analytics, it will stand apart from the competition.

Spanish Government Temporarily Suspends Number Portability

The Spanish government confirmed that it would be temporarily suspending the portability of phone numbers.

Fortifying Your Voice Communications in a Remote-Working World

The world is in the midst of largest ever remote work experiment, & how business serves its customers now could have a lasting impact on future success.

The Call Tracking Market in 2020

Here are some key data points to help get a sense of the opportunity and value created by call tracking applications today.

Telnyx COVID-19 Response

Telnyx continues to actively monitor the COVID-19 outbreak. Our team has taken every precaution to continue operations of global service provider network

What is Communications Platform as a Service?

CPaaS is the intersection of cloud computing, software-defined networking, microservices architecture & real-time communications.