Deploy a front-desk AI receptionist that handles appointment scheduling, clinic questions, refill messages, and call routing, live in minutes from a pre-configured Mission Control template.
The Medical Receptionist template creates an AI-powered front desk for clinics, dental offices, and healthcare practices. It answers inbound calls, schedules and cancels appointments, sends SMS confirmations, takes messages for staff, and transfers out-of-scope calls to the right department.
Built for healthcare teams who lose hours to phone tag and manual scheduling, this template handles the routine calls so staff can focus on patients. It connects to your scheduling system via webhooks and works with any Telnyx phone number.
The template comes pre-configured with appointment booking, cancellation, availability checking, SMS confirmation, and call transfer tools, ready to customize for your practice.
Checks availability, books appointments, and cancels bookings through webhook integrations with your scheduling system.
Sends appointment confirmation texts automatically after booking, reducing no-shows.
Transfers out-of-scope calls to the right staff member or department instead of dead-ending the conversation.
Takes detailed messages for providers and staff when they are unavailable.
5 minutes
A Telnyx account with a phone number.
Sign in to your Telnyx account. Navigate to AI Assistants and click Create New Assistant. Select the Medical Receptionist template from the Healthcare category.
Update the company name, office hours, and provider details in the dynamic variables. Connect your scheduling system by replacing the placeholder webhook URLs with your actual endpoints.
The template ships with Telnyx Ultra voice and Deepgram transcription pre-configured. Assign a Telnyx phone number to your assistant and enable SMS for appointment confirmations.
Replace the placeholder transfer destinations with your real department phone numbers so out-of-scope calls route correctly.
Click Test Your Assistant to try a sample call. Verify appointment booking, SMS confirmations, and transfers work correctly. Once satisfied, your AI receptionist is live and taking calls.
Thank you for calling your clinic. This is Mara. I can help with appointments, refill messages, clinic hours, insurance basics, or getting a message to staff. What can I do for you?
The template uses webhook tools for availability and booking. Point these at your practice management system's API for real-time scheduling.
The template uses webhook tools for availability and booking. Point these at your practice management system's API for real-time scheduling.
Set up separate transfer numbers for billing, clinical staff, and after-hours so calls always reach the right person.
Set up separate transfer numbers for billing, clinical staff, and after-hours so calls always reach the right person.
The template ships with dual-channel recording enabled for quality assurance and compliance.
The template ships with dual-channel recording enabled for quality assurance and compliance.
