healthcare
Build Medical Receptionist Voice AI Agent
Deploy a front-desk AI receptionist that handles appointment scheduling, clinic questions, refill messages, and call routing, live in minutes from a pre-configured Mission Control template. Start building in Mission Control with usage-based pricing.
introduction
What this voice AI agent does
The Medical Receptionist template creates an AI-powered front desk for clinics, dental offices, and healthcare practices. It answers inbound calls, schedules and cancels appointments, sends SMS confirmations, takes messages for staff, and transfers out-of-scope calls to the right department.
Built for healthcare teams who lose hours to phone tag and manual scheduling, this template handles the routine calls so staff can focus on patients. It connects to your scheduling system via webhooks and works with any Telnyx phone number.
The template comes pre-configured with appointment booking, cancellation, availability checking, SMS confirmation, and call transfer tools, ready to customize for your practice.
features
Core components of the Medical Receptionist agent
Appointment scheduling
Checks availability, books appointments, and cancels bookings through webhook integrations with your scheduling system.
SMS confirmations
Sends appointment confirmation texts automatically after booking, reducing no-shows.
Smart call routing and staff messaging
Transfers out-of-scope calls to the right staff member or department instead of dead-ending the conversation. Takes detailed messages for providers and staff when they are unavailable.
how to
Build and deploy your agent in 5 easy steps
time
5 minutes
pre-requisites
A Telnyx account with a phone number.
Step 1 of 5
1. Open Mission Control
Sign in to your Telnyx account. Navigate to AI Assistants and click Create New Agent. Select the Medical Receptionist template from the Healthcare category.
2. Customize your practice details
Update the company name, office hours, and provider details in the dynamic variables. Connect your scheduling system by replacing the placeholder webhook URLs with your actual endpoints.
3. Configure voice and telephony
The template ships with Telnyx Ultra voice and Deepgram transcription pre-configured. Assign a Telnyx phone number to your agent and enable SMS for appointment confirmations.
4. Set up call transfers
Replace the placeholder transfer destinations with your real department phone numbers so out-of-scope calls route correctly.
5. Test and go live
Click Test Your Agent to try a sample call. Verify appointment booking, SMS confirmations, and transfers work correctly. Once satisfied, your AI receptionist is live and taking calls.
Thank you for calling your clinic. This is Mara. I can help with appointments, refill messages, clinic hours, insurance basics, or getting a message to staff. What can I do for you?
tips and insights
Medical Receptionist voice AI best practices
Connect your EHR or scheduling system
The template uses webhook tools for availability and booking. Point these at your practice management system's API for real-time scheduling.
The template uses webhook tools for availability and booking. Point these at your practice management system's API for real-time scheduling.
Customize transfer destinations
Set up separate transfer numbers for billing, clinical staff, and after-hours so calls always reach the right person.
Set up separate transfer numbers for billing, clinical staff, and after-hours so calls always reach the right person.
Enable call recording
The template ships with dual-channel recording enabled for quality assurance and compliance.
The template ships with dual-channel recording enabled for quality assurance and compliance.
