Handle law firm intake in English and Spanish with an AI voice agent that asks for language preference, screens matters, and routes qualified callers.
The Multilingual Law Firm template creates a bilingual inbound AI agent for law firms serving English and Spanish-speaking callers. It asks which language the caller prefers, gathers intake details, identifies the legal matter type, and routes qualified callers to the right person.
Designed for firms that handle traffic, family, criminal, immigration, personal injury, or workers' compensation inquiries, this template helps capture caller details when staff are busy or unavailable. This page is scoped to the English and Spanish intake flow available in Mission Control today. Firms can customize the assistant if they expand to additional languages later.
The template comes pre-configured with bilingual greeting language, legal intake instructions, a law firm dynamic variable, and a transfer target for human follow-up.
Asks the caller's language preference and continues in English or Spanish based on the response.
Collects practice area, location, timeline, and basic facts needed for initial legal intake.
Routes qualified matters to a legal specialist while preserving the caller context.
Captures structured intake details when staff are unavailable, then routes follow-up to the firm.
5 minutes
A Telnyx account with a phone number.
Sign in to your Telnyx account. Navigate to AI Assistants, click Create New Assistant, and select Multilingual Law Firm from the Multilingual category.
Update the firm name dynamic variable and customize the English and Spanish greeting.
List the practice areas, geographies, and caller types the assistant can handle. Add clear rules for out-of-scope matters.
Set the legal specialist transfer destination and decide when the assistant should take a message instead.
Run test calls in English and Spanish to verify intake accuracy, tone, and transfer behavior.
Thank you for calling. I can help in English or Spanish. Which language do you prefer?
Keep the assistant focused on intake, routing, and scheduling. Transfer legal advice questions to a human.
Keep the assistant focused on intake, routing, and scheduling. Transfer legal advice questions to a human.
Use common caller examples across practice areas to validate the intake flow in English and Spanish.
Use common caller examples across practice areas to validate the intake flow in English and Spanish.
Define which matters should transfer immediately and which can become callback requests.
Define which matters should transfer immediately and which can become callback requests.
