consumer services
Build Multilingual Law Firm Voice AI Agent
Handle law firm intake in English and Spanish with an voice AI agent that asks for language preference, screens matters, and routes qualified callers. Start building in Mission Control with usage-based pricing.
introduction
What this voice AI agent does
The Multilingual Law Firm template creates a bilingual inbound AI agent for law firms serving English and Spanish-speaking callers. It asks which language the caller prefers, gathers intake details, identifies the legal matter type, and routes qualified callers to the right person.
Designed for firms that handle traffic, family, criminal, immigration, personal injury, or workers' compensation inquiries, this template helps capture caller details when staff are busy or unavailable. This page is scoped to the English and Spanish intake flow available in Mission Control today. Firms can customize the agent if they expand to additional languages later.
The template comes pre-configured with bilingual greeting language, legal intake instructions, a law firm dynamic variable, and a transfer target for human follow-up.
features
Core components of the Multilingual Law Firm agent
English and Spanish intake
Asks the caller's language preference and continues in English or Spanish based on the response.
Matter screening
Collects practice area, location, timeline, and basic facts needed for initial legal intake.
Qualified caller transfer and after-hours coverage
Routes qualified matters to a legal specialist while preserving the caller context. Captures structured intake details when staff are unavailable, then routes follow-up to the firm.
how to
Build and deploy your agent in 5 easy steps
time
5 minutes
pre-requisites
A Telnyx account with a phone number.
Step 1 of 5
1. Select the template
Sign in to your Telnyx account. Navigate to AI Assistants, click Create New Agent, and select Multilingual Law Firm from the Multilingual category.
2. Set firm details
Update the firm name dynamic variable and customize the English and Spanish greeting.
3. Define intake scope
List the practice areas, geographies, and caller types the agent can handle. Add clear rules for out-of-scope matters.
4. Configure transfer
Set the legal specialist transfer destination and decide when the agent should take a message instead.
5. Test both languages
Run test calls in English and Spanish to verify intake accuracy, tone, and transfer behavior.
Thank you for calling. I can help in English or Spanish. Which language do you prefer?
tips and insights
Multilingual Law Firm voice AI best practices
Avoid legal advice
Keep the agent focused on intake, routing, and scheduling. Transfer legal advice questions to a human.
Keep the agent focused on intake, routing, and scheduling. Transfer legal advice questions to a human.
Test with real intake scenarios
Use common caller examples across practice areas to validate the intake flow in English and Spanish.
Use common caller examples across practice areas to validate the intake flow in English and Spanish.
Make transfer rules explicit
Define which matters should transfer immediately and which can become callback requests.
Define which matters should transfer immediately and which can become callback requests.
