Provide automated Windows troubleshooting support with an AI voice agent that walks callers through common IT issues and collects system info.
The Windows OS IT Support template creates an inbound AI helpdesk agent that assists callers with common Windows operating system issues. It walks users through troubleshooting steps, collects system information, and escalates complex tickets.
Designed for IT helpdesks and managed service providers that handle high volumes of routine Windows support calls, this template resolves common issues without human intervention.
The template comes pre-configured with Windows troubleshooting flows and organization name dynamic variable.
Walks callers through step-by-step solutions for common Windows issues like connectivity, updates, and performance.
Collects relevant system details, OS version, error messages, recent changes, to diagnose issues efficiently.
Transfers complex issues to a human technician with full context and collected system information.
Handles common categories: network issues, update problems, application errors, account lockouts, and performance.
5 minutes
A Telnyx account with a phone number.
Sign in to your Telnyx account. Navigate to AI Assistants, click Create New Assistant, and select Windows OS IT Support from the Customer Service & Routing category.
Update the organization name in dynamic variables and customize the greeting.
Add your organization-specific troubleshooting steps, common issues, and approved solutions to the instructions.
Configure transfer destinations for different support tiers and issue categories.
Call in with common IT issues to verify the troubleshooting flows work correctly.
Thanks for calling IT support. I can help with Windows issues like connectivity, updates, performance, and account access. What seems to be the problem?
Identify your most common support tickets and ensure the AI has detailed resolution steps for each.
Identify your most common support tickets and ensure the AI has detailed resolution steps for each.
Update troubleshooting steps when Windows updates change procedures or introduce new issues.
Update troubleshooting steps when Windows updates change procedures or introduce new issues.
Monitor how many calls the AI resolves vs escalates to measure deflection effectiveness.
Monitor how many calls the AI resolves vs escalates to measure deflection effectiveness.
