Cut no-show rates with an AI voice agent that calls patients to confirm appointments, offers easy rescheduling, and sends SMS reminders.
The Reminder & No-Show Reducer template creates an AI agent that makes outbound calls to confirm upcoming appointments. It reminds patients of their details, confirms attendance, offers rescheduling, and sends follow-up SMS confirmation.
Designed for healthcare practices, dental offices, and clinics that lose revenue to no-shows, this template automates the reminder calls staff spend hours making each day.
The template comes pre-configured with confirmation logic, rescheduling flows, SMS messaging, and dynamic variables for patient, provider, and appointment details.
Calls patients with appointment date, time, provider, and type, confirms attendance or flags cancellations.
Offers rescheduling options when a patient cannot make their appointment, reducing outright cancellations.
Sends a follow-up text with appointment details after the call for easy reference.
Dynamic variables for doctor name, clinic address, and phone number so every reminder is personalized.
5 minutes
A Telnyx account with a phone number.
Sign in to your Telnyx account. Navigate to AI Assistants, click Create New Assistant, and select Reminder & No-Show Reducer from the Healthcare category.
Update the dynamic variables with your clinic name, address, phone number, and provider details.
Ensure your Telnyx number has messaging enabled for SMS confirmations.
Integrate with your practice management system to populate patient and appointment details per call.
Run a test reminder call to verify confirmation flow, rescheduling, and SMS delivery.
Hi, this is a reminder from your clinic about your upcoming appointment. I just need a moment to confirm the details with you.
Call 24-48 hours before the appointment for best confirmation rates.
Call 24-48 hours before the appointment for best confirmation rates.
Compare no-show rates before and after deploying to measure ROI.
Compare no-show rates before and after deploying to measure ROI.
Include fasting requirements, documents to bring, or early arrival times in the instructions.
Include fasting requirements, documents to bring, or early arrival times in the instructions.
