A Swiss Army Knife for Voice AI: How Scorpa Co Runs Multiple Verticals on One Telnyx Stack

Scorpa started on Twilio. The initial draw was price, but the problems ran deeper. Audio quality was inconsistent. Numbers would fail to connect without explanation. When something went wrong between the telephony layer and the AI layer, there was no single point of accountability. Twilio pointed at the AI provider. The AI provider pointed at Twilio. The gap between them was where the experience fell apart.

Alexander Rojas, Executive Director at Scorpa Co, could hear it in every call. On Twilio, the AI paused too long before responding. The conversations felt synthetic. The caller could tell they were talking to a machine. The root cause was architectural. Scorpa was running telephony on Twilio and AI with a separate provider.

When the AI needed to respond, audio had to travel between providers before reaching the caller. That hop was the bottleneck. "What initially drove me was to be more competitive in terms of service price," Rojas said of his search for an alternative. "But one of the things that really hooked me was Telnyx's seamless integration."

A Swiss army knife for Voice AI

Scorpa moved its entire voice AI platform to Telnyx Voice AI Assistants.

Rojas had expected a painful migration. "I thought that would be really daunting to integrate a new technology," he said. Instead, he found the opposite. "When I started looking at the documentation, I saw it was very simple. I didn't spend more than a week doing the first tests with AI, and it was straightforward to integrate."

Voice AI Assistants now handle outbound and inbound calls across every vertical Scorpa serves. Real estate agencies use AI agents to pre-qualify leads. Hiring teams screen candidates for open positions. Pharmaceutical labs send AI medical visitors to reach doctors in remote areas of Colombia and Mexico. Vehicle tracking agents verify GPS positions against planned routes and flag deviations around the clock.

"I use Telnyx with several clients, each very different from one another, with their own niches," Rojas said, noting that each company gets its own call flow, its own AI personality, and its own logic.

Telnyx SIP Trunking on carrier-owned infrastructure handles call delivery into Colombia and Mexico. Numbers that failed to connect on Twilio connect on Telnyx. "The audio quality shines through, and everything is perfect there, too," Rojas said. "Incredible."

Inference runs on Telnyx Edge Compute, in the same facilities where calls terminate. When an AI agent needs to respond, the model runs where the call runs, and the response comes back at conversational pace. "It's practically a real, face-to-face conversation," Rojas said.

Telnyx Voice API gives Scorpa programmatic call control for routing, transfers, and IVR flows. Call recording runs directly on the network, with no external recording service. Phone numbers for Colombia and Mexico are provisioned through Telnyx, with no third-party number provider.

Zero churn, zero crashes, and client referrals driving growth

The results of collapsing two vendor relationships into one carrier-owned stack speak for themselves. "We've reduced previous expenses by 40%" Rojas said.

There's also been zero customer churn since the migration to Telnyx. "Because we haven't seen any failures, errors, or drop-offs, we've retained all our clients. In fact, I've already gotten many referrals to our service, which tells you a lot about growing through Telnyx."

Scorpa is expanding into Brazil, the next market for its multi-vertical platform, and a WhatsApp integration is the planned next channel: The company will connect AI agents to the messaging layer that dominates business communication in Latin America. With Telnyx's support, Scorpa can launch new verticals in weeks because the API lets the team build and test new AI assistants without rearchitecting the stack each time.

"The range of Telnyx's services and tools is like a Swiss army knife," Rojas said. "You don't have to have a spider web of integrations and connections with different suppliers. With a single integration and API connection, I can develop my entire platform."

About Scorpa Co

Scorpa Co is an AI voice solutions company based in Colombia, serving businesses across Latin America. The company deploys conversational AI agents across multiple verticals including real estate, hiring, pharmaceutical medical visits, and vehicle tracking. Scorpa is currently expanding into Mexico and Brazil. For more information, visit scorpa.co.