Trust & Security

Your security is our top priority

We’re laying the foundation for endless innovation.

Thousands of users depend on The Telnyx network to exchange mission-critical calls, messages and data every single day. But providing a reliable, high uptime service isn’t enough. Telnyx takes security, compliance and privacy very seriously. We make sure your data is safe — always.

Security at Telnyx

Everything we do — from the network infrastructure and products we build and monitor 24/7, to the vendors we choose to work with — is carefully designed with security in mind.

Network Infrastructure

Our global backbone offers a more direct, secure route for your packets. The Telnyx IP-network links global points of presence with a private MPLS fiber backbone. Fewer hops ensures the lowest latency and the tightest security - always.

Tier-1 interconnects at major global internet hubs mean calls avoid the public internet. And by separating our network from the public internet, Telnyx is able to maintain far greater levels of control and security than our competitors.

Learn more about the Telnyx network


Physical Security

Data Center Security
Telnyx leverages direct connections with major cloud providers AWS, Microsoft Azure and Google Cloud, who each follow industry best practices to ensure their data centers are fully compliant and secure. You’ll find comprehensive information about their security standards by clicking on each of the links above.

Office Security
Telnyx also actively manages security at every office location. This includes cameras at all points of entrance, the signing in of all visitors and key fobs for access control.


Application Security

We support end-to-end encryption so all your communications are protected in transit. The protocols we use to do this are below:

Type of CommunicationSecure Protocols UsedOther Protocols Supported
Between customers and Telnyx APIsHTTPS, SMPP-over-SSL, SIPS, SMPP-over-IPsecSMPP, SIP, RTP
Telnyx Mission Control PortalHTTPSHTTP, SMPP, ENUM, SIP, RTP
Between Telnyx and carriersHTTPS, SMPP-over-SSL, SIPS, SMPP-over-IPsec

Fraud Detection and Prevention

Telnyx detects fraud using a statistical model that alerts us to any abnormal behavior in real-time. You can learn more about how this works here. We also have a dedicated Fraud Prevention Team that operates 24/7. To help prevent fraud, we suggest you also take these actions to protect your account:

  • Secure your account passwords.
  • Review access logs on a regular basis
  • Restrict web access to your PBX/VoIP system

Security Testing

Telnyx supports responsible disclosure of vulnerabilities, with real-time updates on our status page. We also conduct periodic audits of application security.


Certifications and Compliance

We’re committed to making sure that all of our products and services comply with the most stringent industry regulations.

SOC2 Certified

Developed by the American Institute of CPAs (AICPA), SOC 2 defines criteria for managing customer data based on five “trust service principles”—security, availability, processing integrity, confidentiality and privacy.

GDPR Compliant

The General Data Protection Regulation provides rules around data protection and privacy for all individual citizens of the EU and the EEA. It also addresses the transfer of personal data outside the EU and EEA areas.

PCI Compliant

The Payment Card Industry Data Security Standard refers to the technical and operational standards that businesses must follow to ensure that credit card data provided by cardholders is protected.

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