In healthcare, the phone is still the primary access point for care. Patients call to schedule, follow up on referrals, and confirm details. Non-clinical staff field those calls between other tasks, and when they cannot keep up, calls go unanswered and appointments go unbooked.
Hello Patient is solving this with Mia, its AI healthcare assistant for voice, text, and chat. Founded in 2023, Hello Patient has powered more than 5 million patient conversations in under two years, serving customers from PE-backed national provider groups to large digital health platforms. Mia runs on Telnyx’s Voice AI infrastructure, which enables Mia to turn live patient conversations into action.
"Patients respond well when the AI can complete the task they called about, especially when it can connect back to the systems that manage scheduling," said Alex Cohen, CEO of Hello Patient.
An AI assistant that completes conversations and takes action
Mia handles patient communication workflows end-to-end across voice, text, and chat, with integrations into EHR, CRM, and practice management systems. The assistant does not just transcribe or route. It books appointments and updates records in real time.
For that kind of product, the communication layer has to be dependable. Calls need to connect clearly. Scheduling workflows need to move from conversation to action. And as volume grows, the voice layer cannot become a bottleneck.
"It's been easy to grow without worrying about telephony becoming a bottleneck," Cohen said. "Software that doesn't slow you down as you scale actually speeds you up."
Measurable improvements in patient access
Hello Patient's customers are seeing measurable results. Cohen said customers see double-digit percentage lifts in appointments scheduled. In some cases, practices move from 20% to 30% of calls going unanswered to zero unanswered calls. Hello Patient also sees 25% to 30% conversion rates when reaching out to patients from referrals to get them scheduled.
"We're seeing more appointments being booked with fewer staff needed to run call centers and traditional phone lines," Cohen said. "They've been able to scale with software without having to hire a bunch of people."
Healthcare workflows that need trust
Patient conversations can involve sensitive information and operational tasks tied directly to access to care. Telnyx helps healthcare teams automate patient engagement while maintaining control over voice, SMS, routing, security, and compliance-sensitive workflows, including HIPAA-compliant AI voice agents for healthcare.
As Hello Patient expands, Telnyx gives the team room to grow beyond its current voice workflows. Cohen said Hello Patient has already experimented with Telnyx Inference and expects to explore additional services, including RCS messaging and faxing, as the product evolves.
"There will be a lot of different services we use Telnyx for as we grow and as our workflows evolve beyond the work we're doing today," Cohen said.
A platform that grows with the product
As Hello Patient scales, Cohen sees Telnyx as more than a Voice AI vendor. It is a platform the team can keep building on as its AI workflows expand across new use cases in healthcare.
"If you're looking for an easy, developer-friendly telephony platform with the features you need to scale, with or without AI, Telnyx is a reliable platform for doing that. The pricing is fair and much more affordable than some of the other vendors in the space."
For healthcare AI companies, that foundation matters. With Telnyx, teams like Hello Patient can spend less time managing telephony complexity and more time building AI experiences that reach patients, complete workflows, and scale with demand.
About Hello Patient
Hello Patient is an AI-powered healthcare communication platform that helps high-volume practices run leaner, grow faster, and deliver better care. Built for 100% answer rates across calls, texts, and chat, Hello Patient automates patient-facing workflows including scheduling, reminders, follow-ups, intake, and inbound call management, with seamless EHR and CRM integrations. Founded in 2024, Hello Patient serves PE-backed national provider groups and large digital health platforms. Learn more at hellopatient.com.
