In healthcare, the phone is still the primary access point for care. Patients call to schedule, follow up on referrals, and confirm details. Non-clinical staff field those calls between other tasks, and when they cannot keep up, calls go unanswered and appointments go unbooked.
Hello Patient is solving this with its AI agents for voice, text, and web chat. Founded in 2024, Hello Patient has powered more than 5 million patient conversations in under two years, serving customers from PE-backed national provider groups to large digital health platforms. The agents run on Telnyx’s Voice AI infrastructure, which enables them to turn live patient conversations into action.
"Patients respond well when the AI can complete the task they called about, especially when it can connect back to the systems that manage scheduling," said Alex Cohen, CEO of Hello Patient.
AI agents that complete patient conversations and take action Hello Patient's AI agents handle patient communication workflows end-to-end across voice, text, and web chat, with integrations into EHR, CRM, and practice management systems. The agents do not just transcribe or route. They book appointments and update records in real time.
For that kind of product, the communication layer has to be dependable. Calls need to connect clearly. Scheduling workflows need to move from conversation to action. And as volume grows, the voice layer cannot become a bottleneck.
"It's been easy to grow without worrying about telephony becoming a bottleneck," Cohen said. "Software that doesn't slow you down as you scale actually speeds you up."
Measurable improvements in patient access
Hello Patient's customers are seeing measurable results. Cohen said customers see double-digit percentage lifts in appointments scheduled. In some cases, practices move from 20% to 30% of calls going unanswered to zero unanswered calls. Hello Patient also sees 25% to 30% conversion rates when reaching out to patients from referrals to get them scheduled.
"We're seeing more appointments being booked with fewer staff needed to run call centers and traditional phone lines," Cohen said. "They've been able to scale with software without having to hire a bunch of people."
Healthcare workflows that need trust
Patient conversations can involve sensitive information and operational tasks tied directly to access to care. Telnyx helps healthcare teams automate patient engagement while maintaining control over voice, SMS, routing, security, and compliance-sensitive workflows, including HIPAA-compliant AI voice agents for healthcare.
As Hello Patient expands, Telnyx gives the team room to grow beyond its current voice workflows. Cohen said Hello Patient has already experimented with Telnyx Inference and expects to explore additional services, including RCS messaging and faxing, as the product evolves. "There will be a lot of different services we use Telnyx for as we grow and as our workflows evolve beyond the work we're doing today," Cohen said.
A platform that grows with the product
As Hello Patient scales, Cohen sees Telnyx as more than a Voice AI vendor. It is a platform the team can keep building on as its AI workflows expand across new use cases in healthcare.
"If you're looking for an easy, developer-friendly telephony platform with the features you need to scale, with or without AI, Telnyx is a reliable platform for doing that. The pricing is fair and much more affordable than some of the other vendors in the space." For healthcare AI companies, that foundation matters. With Telnyx, teams like Hello Patient can spend less time managing telephony complexity and more time building AI experiences that reach patients, complete workflows, and scale with demand.
ABOUT HELLO PATIENT
Hello Patient is a healthcare AI company whose AI agents handle every patient conversation, inbound and outbound, across voice, text, and web chat. The agents answer calls, book appointments, run new-patient intake, answer insurance questions, take refill requests, follow up after visits, run recall outreach, convert referrals, and handle billing and collections, around the clock. Built for a 100% answer rate across calls, texts, and web chat, Hello Patient helps multi-location medical groups and health systems handle more conversations without adding staff, and see around 20% more appointments booked, fewer repeat calls, and hours back for their teams. Founded in 2024 and based in Austin, Texas, Hello Patient integrates with the EHR, practice management, and CRM systems healthcare already runs on, and is HIPAA-compliant and SOC 2 Type 2 certified. Learn more at Hello Patient.
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