…And growing. IvoryLab plans to continue scaling with Telnyx AI assistants and expects these numbers to triple when new STT engine integrations improve support for Polish.
IvoryLab is a Poland-based startup building an AI-powered voice automation platform that enables businesses to handle both inbound and outbound customer calls. With use cases across hospitality, real estate, health and wellness, and food delivery, IvoryLab is helping companies automate customer service and lead qualification with intelligent, scalable AI voice assistants.
The challenge: Building big with startup resources
As a lean team with a bold vision, IvoryLab set out to build an AI-powered voice platform that could deliver enterprise-grade performance across industries. But like many early-stage startups, they faced the typical hurdles: limited resources, tight timelines, and the need to prove value quickly.
What set IvoryLab apart was their technical expertise and relentless focus. With experience across multiple providers and platforms, they knew exactly what they needed—a flexible Voice AI stack, intuitive tooling, and infrastructure that could support real-time, high-quality conversations out of the box. Most importantly, they needed a partner that would help them move fast without cutting corners.
The solution: Acceleration without compromise
IvoryLab applied to and was accepted into the Telnyx AI Accelerator, a program designed to help businesses build and scale AI-powered communications tools on dedicated infrastructure. The accelerator gave them up to $20,000 in free credits, hands-on technical guidance, and access to an exclusive support channel monitored by Telnyx engineers—allowing them to ideate and iterate faster with confidence.
Because speed to market matters, creating MVPs and demos for real customers became the primary push behind their assistant builds. The ability to rapidly prototype and validate ideas was key to proving value and finding product-market fit.
According to co-founder Marcel Karpiak, the “Accelerator will definitely help us to build a product which is the closest to perfection… Now we can test freely and not worry about the cost as much.” For a small team with a big roadmap, removing those cost constraints meant they could experiment, break things, and refine their platform without hesitation.
“The Accelerator enabled us to move from MVP to a production-grade AI solution faster,” added founder Adrian Marcinkowski. By lifting financial and technical blockers early, the Telnyx AI Accelerator gave IvoryLab the tools, confidence, and momentum they needed to bring their solution to life.
The experience: Built for builders
For IvoryLab’s engineering-led team, Telnyx delivered the right balance of usability and technical depth. “We really like the Telnyx interface. Everything is super intuitive,” Marcel added. Compared to other tools they evaluated, the Telnyx platform stood out as both accessible and powerful, with the team noting that it was very clean and well-organized while still retaining “a professional vibe.”
That professionalism mattered. IvoryLab wasn’t looking for something overly simplified—they wanted control, customization, and clarity. Marcel explained, “Telnyx keeps the technical jargon… you need to know some stuff to be proficient.” For their team, that meant they could move fast without being limited. Compared to tools like Vapi—described as having “very simple names for all the functions” and feeling like it was built for general users—Telnyx offered a developer-friendly experience with room to customize and scale, without overwhelming teams that are just getting started.
What’s coming next
IvoryLab is still focused on building out their solution, but within a few weeks, they should be able to go live with their AI agents. The immediate plan is to test with their current users, and once all goes well, commercialize the app through subscription-based plans.
What began with an MVP is evolving into a deeper partnership. As IvoryLab continues to build alongside the Telnyx team, we’re working together to shape the future of voice AI assistants. With a shared focus on fast iteration and scalable automation, IvoryLab and Telnyx are proving what’s possible when technical founders are empowered by infrastructure and tools that don't get in the way. This combination of flexibility, support, and reliability is paving the way for future builders to move faster and think bigger.
