Appendix III - Subprocessor list


Product	Relevant Telnyx Products	Business	Address	Description of processing; Categories of processed Data
Google Cloud	Platform Operations	Google LLC	1600 Amphitheatre Parkway, Mountain View, CA, 94043	Public cloud processing and analysis of audio for text generation (Auto Speech Recognition) and Text-to-Speech; Personal data contained in communications customers send or receive through Telnyx's Voice API services. Potentially identifiable information includes voice content or phone number.
Amazon Web Services	Platform Operations	Amazon Web Services, Inc. (“AWS”),	410 Terry Avenue, Seattle, WA 98109	Public cloud hosting of messaging platform, including signal and message processing (WhatsApp API). Storage of message content and records of communications. (Messages API). Hosting provider for Telnyx applications and data; Personal data contained in communications customers send or receive through Telnyx's Voice, API and SMS services. Potentially identifiable information includes message content or phone numbers.
Amazon Web Services S3	Platform Operations	Amazon Web Services, Inc.	410 Terry Ave. North, Seattle, WA, 98109-5210	AWS S3 is used for storage of Call Detail Records (CDRs) and call recordings, including interaction content. The categories of processed data may include call metadata, voice/audio content, phone numbers, timestamps, and other data associated with telecommunication events and call recordings.
IBM Cloud on Softlayer	Platform Operations	Softlayer Technologies, Inc. (owned by International Business Machines Corporation and d/b/a IBM Cloud)International Business Machines Corporation	1 New Orchard RoadArmonk, New York 10504-1722United States	Public cloud hosting of messaging platform, including signal and message processing. Storage of message content and records of communications (Dispatch API). Personal data contained in communications customers send or receive through Telnyx's messaging API services, VoIP and SMS services. Potentially identifiable information includes message content or phone numbers.
Azure Cloud	Platform Operations	Microsoft Azure	One Microsoft Way, Redmond, WA, USA	Telnyx contracts with Azure (Microsoft) as a cloud hosting provider and serves as a hosting platform for Telnyx’s infrastructure. Azure tooling also performs critical functions such as backups, logging, and monitoring.
Equinix	Network Operations	Equinix	1 Lagoon Drive 4th Floor Redwood City, CA 94065	Network interconnections. Colocation data center services.
Braintree	Mission Control	PayPal	222 W Merchandise Mart PlazaSuite 800Chicago, IL 60654	Secure payment processing services; processing of personal financial data, such as credit card details, for Telnyx's customers during transaction processing.
Google	Business Operations	Google LLC	1600 Amphitheatre Parkway, Mountain View, CA, 94043	Email Services, Document storage, Calendar Services, Advertising
Domo	Business Operations	Domo, Inc.	772 East Utah Valley DriveAmerican Fork, UT 84003	BI & analytics, processing and visualization of business data.
Cloudflare	Network Operations	Cloudflare, Inc.	101 Townsend Street San Francisco, CA 94107	Provision of CDN, DDoS protection, and Internet security services; data processed could include web traffic data and potentially personal data of website visitors, such as IP addresses and user agent strings.
Salesforce, SalesforceIQ, Slack	Business Operations	Salesforce, Inc.	Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105	CRM for managing customer interactions; personal data processed could include customer names, contact information, purchase history, and communications with Telnyx and within the Slack platform + Software used for inter-team communication and collaboration.
Atlassian	Business Operations	Atlassian	Level 6, 341 George Street,Sydney, NSW 2000, Australia	Software used for managing product development, tracking issues, and organizing tasks; personal data processed could include employee names, email addresses, and content related to project management and product development.
Zoom	Business Operations	Zoom Video Communications, Inc.	55 Almaden Blvd 6th Floor San Jose, CA 95113	Software used for video meetings, webinars, and collaborative work; personal data processed could include employee names, email addresses, video and audio content, and meeting metadata.
DocuSign	Business Operations	Docusign, Inc.	221 Main Street Suite 1550 San Francisco, CA 94105	Software used for digitally signing documents; personal data processed could include names, email addresses, signatures, and content of documents requiring signature.
Dropbox	Business Operations	Dropbox, Inc.	1800 Owens Street San Francisco, CA 94158	Cloud storage for file sharing and collaboration; personal data processed could include names, email addresses, and any data contained in files stored on Dropbox.
FullStory	Business Operations	FullStory, Inc.	1745 Peachtree Street Northeast, Suite G Atlanta, GA 30309	Software used for understanding customer interactions with digital platforms; personal data processed could include website visitor behavior, IP addresses, and potentially identifiable information captured during website interactions.
Clearbit	Business Operations	Clearbit, Inc.	90 Sheridan St, San Francisco, CA 94103, USA	Enrichment of customer profiles using public and proprietary data sources; personal data processed could include names, email addresses, job titles, social media profiles, and company information.
Zendesk	Business Operations	Zendesk, Inc.	1019 Market St, San Francisco, CA 94103, USA	Management of customer support tickets and communications; personal data processed could include names, email addresses, phone numbers, and content of support communications.
Marketo	Business Operations	Marketo, Inc.	901 Mariners Island Blvd Suite 500 San Mateo, CA 94404	Automation and management of marketing campaigns; personal data processed could include names, email addresses, browsing data, and interaction with marketing materials.
Segment	Business Operations	Twilio	375 Beale Street Suite 300 San Francisco, CA	Collection, consolidation, and management of customer data from multiple sources; personal data processed could include names, email addresses, usage data, and browsing behavior.
Intercom	Business Operations	Intercom, Inc.	55 2nd Street, 4th Floor, San Francisco, CA 94105	Management of customer communications and support via live chat and automated messaging; personal data processed could include names, email addresses, usage data, and content of communications.
Zapier	Business Operations	Zapier, Inc.	243 Buena Vista Ave, Sunnyvale, CA, 94086	Automation tool used to connect different business applications; personal data processed could include names, email addresses, and any data transferred between connected apps.
Mailgun	Business Operations	Mailgun Technologies, Inc.	548 Market Street Suite 43099 San Francisco, CA 94101	Service used for sending, receiving, and tracking transactional emails via API; personal data processed could include names, email addresses, and email content.
Microsoft Advertising	Business Operations	Microsoft	1 Microsoft Way Redmond, WA 98052	Platform used for advertising to potential customers; personal data processed could include online identifiers, IP addresses, web browsing behavior, and interaction with ads.
Analytix	Business Operations	Analytix Solutions LLC	800 West Cummings Park Suite 2000, Woburn, MA 01801	Financial and accounting services for the management of the company's finances; personal data processed could include employee payroll information, vendor payment data, and other financial data.
Proofpoint	Network Operations	Proofpoint, Inc.	925 W Maude AvenueSunnyvale, CA 94085	Protection against email-based threats and ensuring compliance; personal data processed could include names, email addresses, and email content.
Onfido	Business Operations	Onfido LTD	London, 3rd Floor, 18 Finsbury Square, United Kingdom	Service used for verifying identities of customers; personal data processed could include names, addresses, identification document information, and facial biometrics.
Xero	Business Operations	Xero Limited	260 Burwood Rd, Hawthorn VIC 3122, Australia	Accounting software used for managing company's financial data; personal data processed could include employee payroll information, vendor payment data, and other financial data.
Fathom HQ	Business Operations	The Access Group	527 & 535 South Pine Road Everton Park, QLD 4053, Brisbane, Australia	Used for financial reporting, analysis, and forecasting, providing key financial insights and future projections for the business. Personal data processed could include financial performance data, accounting data, business metrics, and other data necessary for financial analysis and forecast generation.
Bill.com	Business Operations	Bill.com, LLC	6220 America Center Drive, Suite 100 San Jose, CA 95002	Bill.com is used for managing accounts payable and receivable; personal data processed could include vendor and client payment data, bank account information, and related transaction details.
Vic.ai	Business Operations	Xfo Financials Inc.	Martin Linges vei 25, Oslo Fornebu 1364, Norway	Vic.ai is used for automating accounting tasks using artificial intelligence; personal data processed could include financial data, invoice data, employee payroll information, and vendor payment data.
Dwolla	Business Operations	Dwolla Inc.	Des Moines, 909 Locust St Suite 201, United States	Dwolla is used as a payment platform for business transactions; personal data processed could include names, financial data, transaction data, bank account information, and payment details.
Plaid	Business Operations	Plaid Financial Ltd.	1098 Harrison St San Francisco, CA, 94103-4521 United States	Plaid is used to connect with users' bank accounts to verify account holder’s information, authenticate accounts, and facilitate transactions. Personal data processed could include names, financial data, bank account information, and transaction details.
OpenAI API	Business Operations	OpenAI Inc.	3180 18th St, San Francisco, CA 94110, United States	The OpenAI API is used to enhance our products and internal tools through AI-driven text generation and natural language processing capabilities. Example use cases include enabling AI-generated call summaries for customers, integrating voice commands for our internal admin portal, and various other applications that improve user experience and streamline operations. The categories of processed data may include text inputs, audio transcripts, API usage data, metadata, and other data provided through API requests.
Salesloft	Growth Operations	Salesloft, Inc.	1180 West Peachtree Street NW, Suite 2400, Atlanta, GA 30309	Salesloft is used as a sales engagement platform to help teams set and execute on sales strategies; personal data processed could include names, email addresses, contact history, and interaction data of potential and existing customers.