Product | Relevant Telnyx Products | Business | Address | Description of processing; Categories of processed Data |
Google Cloud | Platform Operations | Google LLC | 1600 Amphitheatre Parkway, Mountain View, CA, 94043 | Public cloud processing and analysis of audio for text generation (Auto Speech Recognition) and Text-to-Speech; Personal data contained in communications customers send or receive through Telnyx's Voice API services. |
Amazon Web Services | Platform Operations | Amazon Web Services, Inc. (“AWS”), | 410 Terry Avenue, Seattle, WA 98109 | Public cloud hosting of messaging platform, including signal and message processing (WhatsApp API). Storage of message content and records of communications. (Messages API). Hosting provider for Telnyx applications and data; Personal data contained in communications customers send or receive through Telnyx's Voice, API and SMS services. |
Amazon Web Services S3 | Platform Operations | Amazon Web Services, Inc. | 410 Terry Ave. North, Seattle, WA, 98109-5210 | Storage of CDRs and call recordings including interaction content |
IBM Cloud on Softlayer | Platform Operations | Softlayer Technologies, Inc. (owned by International Business Machines Corporation and d/b/a IBM Cloud)International Business Machines Corporation | 1 New Orchard RoadArmonk, New York 10504-1722United States | Public cloud hosting of messaging platform, including signal and message processing. Storage of message content and records of communications (Dispatch API). Personal data contained in communications customers send or receive through Telnyx's messaging API services, VoIP and SMS services. |
Azure Cloud | Platform Operations | Microsoft Azure | One Microsoft Way, Redmond, WA, USA | Telnyx contracts with Azure (Microsoft) as a cloudhosting provider and serves as a hosting platform for Telnyx’s infrastructure. Azure tooling also performs critical functions such as backups, logging, and monitoring |
Equinix | Network Operations | Equinix | 1 Lagoon Drive 4th Floor Redwood City, CA 94065 | Network interconnections |
Braintree | Mission Control | PayPal | 222 W Merchandise Mart PlazaSuite 800Chicago, IL 60654 | Third-party payment processing |
Business Operations | Google LLC | 1600 Amphitheatre Parkway, Mountain View, CA, 94043 | Email Services, Document storage, Calendar Services, Advertising | |
Domo | Business Operations | Domo, Inc. | 772 East Utah Valley DriveAmerican Fork, UT 84003 | BI & analytics |
Cloudflare | Network Operations | Cloudflare, Inc. | 101 Townsend Street San Francisco, CA 94107 | Security, DDoS mitigation |
Salesforce, SalesforceIQ | Business Operations | Salesforce, Inc. | Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105 | CRM |
Atlassian | Business Operations | Atlassian | Level 6, 341 George Street,Sydney, NSW 2000, Australia | Project tracking, ticketing system |
Slack | Business Operations | Slack Technologies, LLC | 500 Howard Street San Francisco, CA 94105 | Team communication |
Zoom | Business Operations | Zoom Video Communications, Inc. | 55 Almaden Blvd 6th Floor San Jose, CA 95113 | Video conferencing |
DocuSign | Business Operations | Docusign, Inc. | 221 Main Street Suite 1550 San Francisco, CA 94105 | Electronic signature and Agreement Cloud |
Dropbox | Business Operations | Dropbox, Inc. | 1800 Owens Street San Francisco, CA 94158 | Cloud Storage |
FullStory | Business Operations | FullStory, Inc. | 1745 Peachtree Street Northeast, Suite G Atlanta, GA 30309 | Customer experience analytics |
Gong | Business Operations | Gong, Inc. | 265 Cambridge Ave Palo Alto, CA 94306 | Revenue intelligence |
Clearbit | Business Operations | Clearbit, Inc. | 548 Financial District, San Francisco, CA, USA | Data activation Platform |
Zendesk | Business Operations | Zendesk, Inc. | 989 Market St San Francisco, CA 94103 | CRM |
Marketo | Business Operations | Marketo, Inc. | 901 Mariners Island Blvd Suite 500 San Mateo, CA 94404 | Marketing automation |
Segment | Business Operations | Twilio | 375 Beale Street Suite 300 San Francisco, CA | Customer data platform (CDP) |
Intercom | Business Operations | Intercom, Inc. | 55 2nd Street, 4th Floor, San Francisco, CA 94105 | Business messaging |
Zapier | Business Operations | Zapier, Inc. | 243 Buena Vista Ave, Sunnyvale, CA, 94086 | Workflow automation |
Mailgun | Business Operations | Mailgun Technologies, Inc. | 548 Market Street Suite 43099 San Francisco, CA 94101 | Transactional Email API Service |
Microsoft Advertising | Business Operations | Microsoft | 1 Microsoft Way Redmond, WA 98052 | Advertising |
Groove | Business Operations | Groove Labs, Inc. | 1355 Market Street, San Francisco, CA 94103 | Sales Engagement |
Proofpoint | Network Operations | Proofpoint, Inc. | 925 W Maude AvenueSunnyvale, CA 94085 | Security, DDoS mitigation |
Onfido | Business Operations | Onfido LTD | London, 3rd Floor, 18 Finsbury Square, United Kingdom | Data verification |
Dwolla | Business Operations | Dwolla Inc. | Des Moines, 909 Locust St Suite 201, United States | Payment solutions |
Appendix III
List of Sub-processors. Customer has authorized the use of the following sub-processors: