| Google Cloud | Platform Operations | Google LLC | 1600 Amphitheatre Parkway, Mountain View, CA, 94043 | Public cloud processing and analysis of audio for text generation (Auto Speech Recognition) and Text-to-Speech; Personal data contained in communications customers send or receive through Telnyx's Voice API services. Potentially identifiable information includes voice content or phone number. |
| Amazon Web Services | Platform Operations | Amazon Web Services, Inc. (“AWS”), | 410 Terry Avenue, Seattle, WA 98109 | Public cloud hosting of messaging platform, including signal and message processing (WhatsApp API). Storage of message content and records of communications. (Messages API). Hosting provider for Telnyx applications and data; Personal data contained in communications customers send or receive through Telnyx's Voice, API and SMS services. Potentially identifiable information includes message content or phone numbers. |
| Amazon Web Services S3 | Platform Operations | Amazon Web Services, Inc. | 410 Terry Ave. North, Seattle, WA, 98109-5210 | AWS S3 is used for storage of Call Detail Records (CDRs) and call recordings, including interaction content. The categories of processed data may include call metadata, voice/audio content, phone numbers, timestamps, and other data associated with telecommunication events and call recordings. |
| IBM Cloud on Softlayer | Platform Operations | Softlayer Technologies, Inc. (owned by International Business Machines Corporation and d/b/a IBM Cloud)International Business Machines Corporation | 1 New Orchard RoadArmonk, New York 10504-1722United States | Public cloud hosting of messaging platform, including signal and message processing. Storage of message content and records of communications (Dispatch API). Personal data contained in communications customers send or receive through Telnyx's messaging API services, VoIP and SMS services. Potentially identifiable information includes message content or phone numbers. |
| Azure Cloud | Platform Operations | Microsoft Azure | One Microsoft Way, Redmond, WA, USA | Telnyx contracts with Azure (Microsoft) as a cloud hosting provider and serves as a hosting platform for Telnyx’s infrastructure. Azure tooling also performs critical functions such as backups, logging, and monitoring. |
| Equinix | Network Operations | Equinix | 1 Lagoon Drive 4th Floor Redwood City, CA 94065 | Network interconnections. Colocation data center services. |
| Braintree | Mission Control | PayPal | 222 W Merchandise Mart PlazaSuite 800Chicago, IL 60654 | Secure payment processing services; processing of personal financial data, such as credit card details, for Telnyx's customers during transaction processing. |
| Google | Business Operations | Google LLC | 1600 Amphitheatre Parkway, Mountain View, CA, 94043 | Email Services, Document storage, Calendar Services, Advertising |
| Domo | Business Operations | Domo, Inc. | 772 East Utah Valley DriveAmerican Fork, UT 84003 | BI & analytics, processing and visualization of business data. |
| Cloudflare | Network Operations | Cloudflare, Inc. | 101 Townsend Street San Francisco, CA 94107 | Provision of CDN, DDoS protection, and Internet security services; data processed could include web traffic data and potentially personal data of website visitors, such as IP addresses and user agent strings. |
| Salesforce, SalesforceIQ, Slack | Business Operations | Salesforce, Inc. | Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105 | CRM for managing customer interactions; personal data processed could include customer names, contact information, purchase history, and communications with Telnyx and within the Slack platform + Software used for inter-team communication and collaboration. |
| Atlassian | Business Operations | Atlassian | Level 6, 341 George Street,Sydney, NSW 2000, Australia | Software used for managing product development, tracking issues, and organizing tasks; personal data processed could include employee names, email addresses, and content related to project management and product development. |
| Zoom | Business Operations | Zoom Video Communications, Inc. | 55 Almaden Blvd 6th Floor San Jose, CA 95113 | Software used for video meetings, webinars, and collaborative work; personal data processed could include employee names, email addresses, video and audio content, and meeting metadata. |
| DocuSign | Business Operations | Docusign, Inc. | 221 Main Street Suite 1550 San Francisco, CA 94105 | Software used for digitally signing documents; personal data processed could include names, email addresses, signatures, and content of documents requiring signature. |
| Dropbox | Business Operations | Dropbox, Inc. | 1800 Owens Street San Francisco, CA 94158 | Cloud storage for file sharing and collaboration; personal data processed could include names, email addresses, and any data contained in files stored on Dropbox. |
| FullStory | Business Operations | FullStory, Inc. | 1745 Peachtree Street Northeast, Suite G Atlanta, GA 30309 | Software used for understanding customer interactions with digital platforms; personal data processed could include website visitor behavior, IP addresses, and potentially identifiable information captured during website interactions. |
| Clearbit | Business Operations | Clearbit, Inc. | 90 Sheridan St, San Francisco, CA 94103, USA | Enrichment of customer profiles using public and proprietary data sources; personal data processed could include names, email addresses, job titles, social media profiles, and company information. |
| Zendesk | Business Operations | Zendesk, Inc. | 1019 Market St, San Francisco, CA 94103, USA | Management of customer support tickets and communications; personal data processed could include names, email addresses, phone numbers, and content of support communications. |
| Marketo | Business Operations | Marketo, Inc. | 901 Mariners Island Blvd Suite 500 San Mateo, CA 94404 | Automation and management of marketing campaigns; personal data processed could include names, email addresses, browsing data, and interaction with marketing materials. |
| Segment | Business Operations | Twilio | 375 Beale Street Suite 300 San Francisco, CA | Collection, consolidation, and management of customer data from multiple sources; personal data processed could include names, email addresses, usage data, and browsing behavior. |
| Intercom | Business Operations | Intercom, Inc. | 55 2nd Street, 4th Floor, San Francisco, CA 94105 | Management of customer communications and support via live chat and automated messaging; personal data processed could include names, email addresses, usage data, and content of communications. |
| Zapier | Business Operations | Zapier, Inc. | 243 Buena Vista Ave, Sunnyvale, CA, 94086 | Automation tool used to connect different business applications; personal data processed could include names, email addresses, and any data transferred between connected apps. |
| Mailgun | Business Operations | Mailgun Technologies, Inc. | 548 Market Street Suite 43099 San Francisco, CA 94101 | Service used for sending, receiving, and tracking transactional emails via API; personal data processed could include names, email addresses, and email content. |
| Microsoft Advertising | Business Operations | Microsoft | 1 Microsoft Way Redmond, WA 98052 | Platform used for advertising to potential customers; personal data processed could include online identifiers, IP addresses, web browsing behavior, and interaction with ads. |
| Analytix | Business Operations | Analytix Solutions LLC | 800 West Cummings Park Suite 2000, Woburn, MA 01801 | Financial and accounting services for the management of the company's finances; personal data processed could include employee payroll information, vendor payment data, and other financial data. |
| Proofpoint | Network Operations | Proofpoint, Inc. | 925 W Maude AvenueSunnyvale, CA 94085 | Protection against email-based threats and ensuring compliance; personal data processed could include names, email addresses, and email content. |
| Onfido | Business Operations | Onfido LTD | London, 3rd Floor, 18 Finsbury Square, United Kingdom | Service used for verifying identities of customers; personal data processed could include names, addresses, identification document information, and facial biometrics. |
| Xero | Business Operations | Xero Limited | 260 Burwood Rd, Hawthorn VIC 3122, Australia | Accounting software used for managing company's financial data; personal data processed could include employee payroll information, vendor payment data, and other financial data. |
| Fathom HQ | Business Operations | The Access Group | 527 & 535 South Pine Road Everton Park, QLD 4053, Brisbane, Australia | Used for financial reporting, analysis, and forecasting, providing key financial insights and future projections for the business. Personal data processed could include financial performance data, accounting data, business metrics, and other data necessary for financial analysis and forecast generation. |
| Bill.com | Business Operations | Bill.com, LLC | 6220 America Center Drive, Suite 100 San Jose, CA 95002 | Bill.com is used for managing accounts payable and receivable; personal data processed could include vendor and client payment data, bank account information, and related transaction details. |
| Vic.ai | Business Operations | Xfo Financials Inc. | Martin Linges vei 25, Oslo Fornebu 1364, Norway | Vic.ai is used for automating accounting tasks using artificial intelligence; personal data processed could include financial data, invoice data, employee payroll information, and vendor payment data. |
| Dwolla | Business Operations | Dwolla Inc. | Des Moines, 909 Locust St Suite 201, United States | Dwolla is used as a payment platform for business transactions; personal data processed could include names, financial data, transaction data, bank account information, and payment details. |
| Plaid | Business Operations | Plaid Financial Ltd. | 1098 Harrison St San Francisco, CA, 94103-4521 United States | Plaid is used to connect with users' bank accounts to verify account holder’s information, authenticate accounts, and facilitate transactions. Personal data processed could include names, financial data, bank account information, and transaction details. |
| OpenAI API | Business Operations | OpenAI Inc. | 3180 18th St, San Francisco, CA 94110, United States | The OpenAI API is used to enhance our products and internal tools through AI-driven text generation and natural language processing capabilities. Example use cases include enabling AI-generated call summaries for customers, integrating voice commands for our internal admin portal, and various other applications that improve user experience and streamline operations. The categories of processed data may include text inputs, audio transcripts, API usage data, metadata, and other data provided through API requests. |
| Salesloft | Growth Operations | Salesloft, Inc. | 1180 West Peachtree Street NW, Suite 2400, Atlanta, GA 30309 | Salesloft is used as a sales engagement platform to help teams set and execute on sales strategies; personal data processed could include names, email addresses, contact history, and interaction data of potential and existing customers. |