OFFICIAL WHATSAPP BUSINESS SOLUTION PROVIDER

WhatsApp Business API for enterprises.

Reliably reach more than 2 billion users globally, on the world’s most popular messaging app.
WhatsApp Business API for enterprises.
Building a better way to talk to customers, powered by Telnyx.
Mohamed Elbadwihi
Co-founder & CEO


  • "Rasayel is building an omnichannel inbox for a seamless customer communication experience. Telnyx’s WhatsApp API made integration a breeze and we love that they have a deep inventory of global numbers we can use.”

Try it out: meet Telnyx's WhatsApp bot!

Add +1-312-945-7420 to your contacts and send a message over to WhatsApp saying "Hi" or simply scan the QR code. The rest is easy to follow.

By texting or scanning this QR code, you are agreeing to collection of data.

Supercharge your text-based communications

The WhatsApp Business API allows businesses to send feature-rich communications on the world’s most popular messaging app.

Enrich your customer support, smart notifications, and personalized outreach with images, audio, and PDF media files. Drive engagement with call-to-action buttons and quick replies. Utilize Location Messages to share locations on a map. There’s a solution for every customer engagement need.

Build omnichannel communications with Telnyx APIs

With Telnyx, you can connect with customers across SMS, WhatsApp, Voice, and Video.

We offer the building blocks for you to create a custom omnichannel customer experience that adapts to customer needs. Telnyx makes it easy to seamlessly transition from automated notifications delivered via WhatsApp or SMS to voice or video for customer queries, using the same number.

Choose Telnyx to power your WhatsApp communications.

  • Deliverability
    Our robust multichannel API has built-in features to ensure the highest message deliverability. And, the traffic sent over our private, multi-cloud and multi-site network minimizes hops on the public internet.
  • Global number inventory
    Provision local numbers in 100+ countries and expand your business internationally. Use your WhatsApp phone number across SMS, MMS, and Voice to build brand recognition and reach customers where they’re available.
  • Easy migration
    You can switch to Telnyx WhatsApp Business API while keeping your existing WhatsApp number, display name, and approved templates. No downtime.
features

WhatsApp Messaging Features

Access rich, out-of-the-box WhatsApp features for enterprise-grade communications.

  • Branded Messaging

    Personalize a business profile with a logo, business description, website, and other info to strengthen brand awareness in every touch point.
  • Secure Sending

    WhatsApp was designed with end to end encryption in mind, protecting customers’ data privacy.
  • Interactive Media Messages

    WhatsApp supports multimedia like gifs, voice memos, videos, and PDFs to create rich messaging experiences.
  • Analytics

    Read receipts give detailed insight into how customers interact with your messages.
  • Message Templates

    10 easy-to-use message template categories based on use case and industry.
  • Easy App Integration

    Link WhatsApp to calendars, share locations on a map, and embed data like QR codes and event details.
  • QR Code Generation

    Create QR codes and short links to your agent as an entry point for conversation.
  • SMS Failover

    Increase message deliverability with SMS failover capabilities for unopened WhatsApp messages.
  • See our WhatsApp Business API Pricing

    Customers typically save 30% by switching to Telnyx, with lower list pricing and automatic volume discounts.

    Starting at $0.003/Message.

    See Pricing
USE CASES

What will you build with WhatsApp?

Elevate customer experiences with high touch WhatsApp messaging, without the complexity.
  • Customer Service

    Quickly assist online shoppers via web browser chatbots and seamlessly continue offline communications on WhatsApp.
  • Alerts and Notifications

    Reach your customers on their preferred communication channel to provide urgent alerts, instant order updates, and other notifications.
  • Logistics

    Provide real-time location sharing and last mile delivery updates for efficient and timely package drop-offs.
  • Travel and Hospitality

    Send travel updates, boarding passes, and give customers the option to contact the airline or resolve ticket changes within WhatsApp.

Steps for getting started with the WhatsApp Business API


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assets whatsapp 1 account-setup

Set up an account

assets whatsapp 2 get-a-number

Get a number

Buy a Telnyx phone number or connect your existing business phone number.
assets whatsapp 3 register

Register

Register for WhatsApp using Telnyx's integrated Facebook Business signup flow*.
assets whatsapp 4 integrate-your-app

Integrate your app

Integrate the Telnyx WhatsApp Business API into your software**.
*You'll need to verify your business with Facebook to activate your WhatsApp Business Account and phone number(s)
**Sandbox phone number and pre-approved messages templates are immediately available for testing purpose

WhatsApp Frequently Asked Questions

These are two different services. WhatsApp Business API is a programming language interface that allows you to connect securely at scale, and was built with medium to enterprise grade businesses in mind. WhatsApp Business App is a downloadable app recommended for small to medium businesses. You cannot use the same business profile on both products. Telnyx does not offer WhatsApp Business App.

WhatsApp Business, launched by WhatsApp, is specifically built to connect businesses and customers. Business owners can set up a WhatsApp Business account to message customers, send updates, and provide customer service through a branded messaging profile which includes your logo. In contrast, the primary use for WhatsApp is to talk to friends and family.

WhatsApp Business API is an enterprise-grade messaging solution for businesses to connect securely and quickly with their customers. Programmatic access to WhatsApp Business allows businesses to communicate at scale, and automatically initiate conversations with reusable messaging templates.

To onboard your business with WhatsApp, you must obtain a Facebook Business Manager ID. Next, you can verify your business by following the steps outlined here. Then, you can create a Business Profile with a WhatsApp Business messaging provider like Telnyx, submit for approval, and start sending messages. If you have any questions on this process, make sure to reach out to our Sales Team!

WhatsApp Business accounts can take advantage of features such as programmatic creation of QR codes and short links, rich messaging, and integration into third party systems like a CRM.

A WhatsApp message template is a message format that you can use to engage with users once they have opted-in and given your app permission to send them messages. You can use approved templates to send automated account updates, alert updates, appointment reminders, or payment updates, or other messages relevant to your use case.

WhatsApp is being charged on a conversation-based pricing model. There is a WhatsApp pass-through fee that varies by message type and destination, and a Telnyx platform fee of $0.003 per message. For more information, take a look at our WhatsApp pricing page.

The WhatsApp business API can help broaden your reach to global customers — in places like Europe and Asia, WhatsApp is much more popular than SMS and there are 2 billion users worldwide. In addition, WhatsApp uses end-to-end encryption, which gives customers peace of mind when it comes to security. Finally, customers who use WhatsApp Business API can send messages via branded business profiles, boosting their brand presence and ensuring that their end users always recognize the sender.

Some disadvantages include the fact that people have to download the WhatsApp app on their phone to communicate on this channel if they are not already users. Furthermore, it requires internet connection or mobile data, and the API is only accessible through a Business Service Provider, like Telnyx.