Abandoned outbound calls chart in now live in the Portal

See abandoned outbound traffic at a glance in the Mission Control Portal. This metric helps you spot problematic traffic quickly so you can reduce wasted spend and take corrective actions.

What’s new

Abandoned calls chart shows the percentage of outbound calls dropped by the originator before the call is answered. Abandoned calls are outbound calls dropped by the originator before being answered

The chart is available now in the Mission Control Portal analytics dashboard for immediate inspection and is auto populated from your outbound call logs with no additional setup required.

Note, this is not available for managed accounts.

Why it matters

A single, visible abandoned percentage makes it faster to detect anomalies, prioritize investigations, and take corrective actions.

How to get started

1. Sign up or log in to your Mission Control Portal account.
2. Open the analytics dashboard and locate the "abandoned calls" chart to view your account-level percentage.
3. No configuration required, the chart pulls from your existing outbound call logs.
4. To validate, generate outbound voice traffic and watch the chart update; contact customer support if you need help interpreting the data.