AI Assistant recordings and transcripts now viewable together in the portal
18, Nov 2025
Customers who have enabled recording, can now review AI Assistant call recordings and transcripts in a single portal view. This change speeds up debugging by linking audio, model behavior, and transcript output in one workflow.
What’s new
Unified playback view: Listen to recordings while reading the aligned transcript.
Timestamp linking: Jump between transcript lines and the exact audio position.
See assistant turns, user input, and model responses in sequence.
Event correlation:
Recording toggle control: Enable or disable recording at the assistant level.
Improved error visibility: Inspect misfires where audio and transcript diverge.
Why it matters
Reduces time spent reproducing issues.
Improves visibility into recognition errors.
Simplifies QA for voice intent handling.
Prevents guesswork when tuning prompts or guardrails.
Example use cases
Reviewing misclassified intents after production calls.
Auditing assistant behavior for compliance checks.
Validating prompt updates before broad rollout.
Getting started
Open Mission Control Portal → Voice AI → Assistants.
