AI Assistant recordings and transcripts now viewable together in the portal

Customers who have enabled recording, can now review AI Assistant call recordings and transcripts in a single portal view. This change speeds up debugging by linking audio, model behavior, and transcript output in one workflow.

What’s new

• Unified playback view: Listen to recordings while reading the aligned transcript.
• Timestamp linking: Jump between transcript lines and the exact audio position.
• Event correlation: See assistant turns, user input, and model responses in sequence.
• Recording toggle control: Enable or disable recording at the assistant level.
• Improved error visibility: Inspect misfires where audio and transcript diverge.

Why it matters

• Reduces time spent reproducing issues.
• Improves visibility into recognition errors.
• Simplifies QA for voice intent handling.
• Prevents guesswork when tuning prompts or guardrails.

Example use cases

• Reviewing misclassified intents after production calls.
• Auditing assistant behavior for compliance checks.
• Validating prompt updates before broad rollout.

Getting started

1. Open Mission Control Portal → Voice AI → Assistants.
2. Select an assistant and enable call recording if not already active.
3. Navigate to the session list and open any session with a recording.
4. Use the playback panel to scrub audio and inspect transcript alignment.

Try it out in our Mission Control Protocol.