Expanded audio, telephony, and outbound control for AI Assistants
25, Nov 2025
AI Assistants now support direct configuration of audio processing and telephony behavior. These controls let teams tune call quality, set recording rules, and manage outbound profiles without modifying underlying TeXML applications.
What’s new
Noise suppression toggle: Enable or disable server-side noise filtering.
TeXML app control: Update the TeXML application that handles assistant calls.
Outbound profile selection: Assign or change the outbound profile used for calls.
Call progress webhook: Send call ended events to a configurable URL.
Recording configuration: Set recording rules on the outbound profile.
Why it matters
Reduces audio artifacts when noise suppression is unnecessary.
Improves routing by matching assistants to the correct outbound profile.
Simplifies telephony changes without redeploying assistants.
Prevents missing call outcome data through unified webhook delivery.
Improves compliance by enforcing correct recording policies.
Example use cases
Disabling noise suppression for music-heavy or multi-speaker environments.
Switching outbound profiles for regional calling requirements.
Sending call-end summaries to a workflow engine for analytics.
Enabling recordings only for support or QA queues.
Getting started
Open Mission Control Portal → AI Assistants → Voice settings.
Toggle noise suppression.
Choose a TeXML app and outbound profile under calling settings.
Add the call progress events webhook URL.
Adjust recording rules in the selected outbound profile.
