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Release notes

Canada Data Locality Now Available

5, Sep 2026

Telnyx now supports Canada as a data storage location in Mission Control Portal. Customers deploying voice and AI workflows in Canada can keep call recordings, transcripts, AI conversation data, and usage logs at rest within Canadian borders.

What's new

  • Canada data storage region: Customers can select Canada as their Data Storage Location, joining USA (default), Germany, Australia, and UAE. The following data sits at rest in Canadian infrastructure:
    • Call recordings
    • Transcripts
    • AI data (assistant conversations, context, logs)
    • Usage logs (CDRs, MDRs, and related telemetry)

Why it matters

Canadian privacy regulation under PIPEDA, and provincial laws like Quebec’s Law 25, increasingly require that personal and customer data remain within Canadian jurisdiction. For enterprises in regulated sectors such as banking, healthcare, and insurance, data residency is a procurement gate, not a preference. With this release, Telnyx customers deploying Voice AI, call recording, and analytics workflows in Canada can meet those requirements on infrastructure operated by Telnyx, without routing voice data across the US border. Canada joins USA, Germany, Australia, and UAE as the fifth data storage region, reflecting continued investment in regional infrastructure for compliance-sensitive customers.

Example use cases

  • Canadian financial institutions running Voice AI agents for customer service while keeping call recordings and AI conversation logs within Canadian jurisdiction
  • Healthcare providers using Telnyx transcription and AI assistants under provincial health privacy laws
  • Enterprise contact centers in Canada that need CDR and usage data to stay in-country for audit and compliance

Getting started

  1. Log in to your Telnyx Mission Control Portal account
  2. Navigate to Account Settings, then Profile
  3. Under Data Storage Location, select Canada
  4. Save your changes

Existing data will be migrated to the new location, taking a few minutes up to several hours depending on your data size.

For questions about this feature, contact support through the Mission Control Portal. To explore how Telnyx can support your Canadian operations, reach out to our sales team.