Telnyx integrates with Coval for AI assistant testing and QA

Testing AI assistants before deployment is critical but often tedious. You need to validate performance across voice, SMS, and chat channels, simulate real conversations, and measure quality at scale. The Telnyx Coval integration brings automated testing and QA directly into your AI assistant workflow.

Coval is a testing and evaluation platform purpose-built for AI assistants. With this integration, you can register any Telnyx AI assistant as a Coval agent, run tests with realistic personas, and measure performance using structured evaluation metrics.

Key Benefits

• One-click agent creation: Auto-detects your assistant's channel type, allocates phone numbers, and generates test cases using AI. No manual setup required.
• Multi-channel testing: Evaluate Voice, SMS, Outbound Voice, and Chat assistants from a single platform.
• Bring your existing agents: Link Coval agents you've already created to Telnyx assistants with seamless handoff.
• Realistic test scenarios: Run tests with personas, test sets, and evaluation metrics that simulate real customer interactions.
• Pre-deployment confidence: Catch issues before they reach production and validate changes before rollout.

Getting Started

1. Sign up or log in to your Telnyx Mission Control Portal
2. Go to AI, Storage and Compute on the left hand menu
3. Select an existing AI Assistant or create a new one
4. Navigate to the Testing section and select Coval Integration
5. Click "Create Default Agent" for one-click setup, or link an existing Coval agent
6. Run your first test to validate

Learn more about Coval.