We are excited to announce the release of warm transfers for Telnyx Voice AI Agents, a feature that brings true continuity to your AI-powered call flows. Now when a call is transferred, whether to a human assistant or another AI agent, Telnyx automatically passes along key context from the conversation so customers never have to repeat themselves.
This feature eliminates one of the most frustrating pain points in automated voice systems and enables more dynamic, multi-agent workflows that mirror-real-world service processes. Whether you’re escalating to a live agent or chaining multiple AI agents to complete a task, every transition is now seamless and informed.
Telnyx Voice AI Agents now support warm transfers during live calls. Instead of dropping the call or starting from scratch, the system:
Warm transfers solve a key friction point in voice automation: the repetitive customer experience.
Combined with Telnyx’s low-latency infrastructure, this feature makes AI-driven call flows feel human, fast, and frustration-free.
It only takes a few minutes to get started.
Learn More: Explore the Telnyx Developer Docs for additional configuration options
