Top 10 voice AI podcasts for customer-facing leaders

Top 10 voice AI podcasts for customer-facing leaders

Voice AI is moving fast, from experimental pilots to powering mission-critical customer interactions in industries like finance, healthcare, retail, and insurance. Leaders in customer experience, IT, compliance, and operations are facing pressure to adopt AI in ways that reduce risk, accelerate ROI, and improve service quality. But the challenge is clear: how do you keep up with a field that’s advancing almost daily?

One efficient way is through podcasts. They let you tap into expert conversations while commuting, working out, or between meetings, helping you learn from industry practitioners, researchers, and executives who are shaping the future of voice.

At Telnyx, we’re building Voice AI Agents that deliver ultra-low latency, enterprise-ready compliance, and faster deployments through end-to-end network ownership. We also know the importance of listening to a diverse set of voices. The following 10 podcasts offer sharp insights, real-world stories, and expert analysis that can help guide your next steps in voice AI adoption.

Podcast	What it covers	Why it matters
Low Latency Club Podcast	Future of voice AI & infrastructure	Balances compliance, fraud prevention, and CX experience
Voice Tech Podcast	Technical + business sides of voice AI	Helps IT leaders plan architecture and evaluate platforms
VUX World	Practical enterprise applications	Guides ops leaders on implementation and ROI
Inside VOICE	Business-focused strategy lens	Highlights trust, privacy, and customer confidence
Voiciety	Tech, culture, and global industry views	Informs brand and global CX strategy
The Smart Speakers	Consumer use of Alexa/Google devices	Shows how home habits shape CX expectations
Voicebot	Market analysis + executive interviews	Offers data for CIOs and IT strategy decisions
This Week in Voice	Weekly voice AI news + trends	Quick updates for time-pressed executives
The Artificial Podcast	AI, voice, and emerging tech	Emphasizes trust, transparency, and responsible adoption
Beetle Moment Marketing	Conversational marketing + sonic branding	Aligns CX and marketing for consistent customer trust

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1. Low Latency Club Podcast

What it covers: Hosted by Telnyx’s field marketing lead, Michael Bratschi, the Low Latency Club podcast explores the future of voice AI, real-time communications, and the infrastructure that makes engaging, naturally flowing conversational experiences possible.

Why it matters: For compliance leaders worried about emerging risks like synthetic voices and fraud, and CX leaders aiming for exceptional, human-like AI interactions, this podcast delivers technologists’ insights on both safety and user experience. It strikes a thoughtful balance, highlighting how infrastructure and ethics must work together, not at odds, in modern voice AI systems.

2. Voice Tech Podcast

What it covers: Hosted by Carl Robinson, Voice Tech Podcast explores the technical and business sides of conversational AI, from natural language processing to UX design and enterprise deployments.

Why it matters: For CIOs, IT directors, and operations leaders, the podcast provides a structured way to understand both the technical hurdles and business opportunities. It’s a great source if you’re comparing platforms, mapping migration strategies, or thinking about long-term architecture.

3. VUX World

What it covers: VUX World, hosted by Kane Simms and Dustin Coates, focuses on practical application of voice. The podcast walks you through how brands and organizations are using voice AI to innovate across contact centers, apps, and hardware.

Why it matters: For contact center and operations leaders, it offers grounded advice on implementation challenges, especially from enterprise use cases. A standout episode, for example, explores how SoundHound’s Houndify platform enables partners like Mercedes-Benz, Pandora, and Mastercard to extend customer value through voice.

4. Inside VOICE

What it covers: Inside VOICE takes a business-focused lens, often discussing how voice fits into broader enterprise goals, like engagement, trust, and customer relationships. While not deeply technical, it’s an accessible source for strategic thinking.

Why it matters: For compliance managers and CX leaders, Inside VOICE offers perspectives on privacy, transparency, and customer trust. It’s a reminder that successful AI adoption is as much about ethics and user confidence as it is about technology.

5. Voiciety

What it covers: Voiciety takes a broad view, blending technology, culture, and business in conversations about how voice is shaping different industry disciplines like marketing, sales, B2B, healthcare and more.

Why it matters: Leaders looking at long-term brand strategy will find Voiciety useful. It often highlights emerging perspectives outside the U.S. market, which can inspire global CX strategies and help anticipate customer expectations across regions.

6. The Smart Speakers Podcast

What it covers: The Smart Speakers Podcast explores how consumers interact with devices like Alexa, Google Assistant, and other smart speakers,and what that means for enterprise opportunities.

Why it matters: Customer support leaders can use these insights to anticipate what customers expect from automated voice interactions. If your audience is already using voice at home, they’ll expect the same seamlessness from your contact center.

7. Voicebot

What it covers: Hosted by Bret Kinsella, Voicebot is one of the most established sources in the field. It combines interviews with executives and entrepreneurs with data-driven analysis of adoption trends.

Why it matters: For CIOs and IT directors, Voicebot is a reliable source of market intelligence. Episodes dig into adoption data, vendor performance, and product direction,helping leaders make informed strategic decisions about technology investments.

8. This Week in Voice

What it covers: A news-driven podcast, This Week in Voice covers product launches, industry developments, and trends across the voice AI ecosystem.

Why it matters: Executives who don’t have hours to devote to research can use this show for quick, reliable updates. It’s a pulse check on where the industry is moving week by week, which is particularly useful for leaders under time pressure.

9. The Artificial Podcast

What it covers: The Artificial Podcast examines AI, voice, and emerging tech from a conversational and accessible angle. It’s not exclusively focused on voice but dedicates plenty of airtime to the subject, dedicating time to whatever topics are trending.

Why it matters: For compliance and CX leaders, this show is especially valuable because it doesn’t just focus on the technology, it emphasizes the human side of AI adoption. Many episodes highlight themes of trust, transparency, and responsible deployment, which are vital when rolling out voice AI in regulated environments or high-volume customer interactions. It’s a reminder that customer acceptance depends as much on confidence and ethical use as it does on technical performance.

10. Beetle Moment Marketing

What it covers: Beetle Moment Marketing, hosted by Emily Binder, explores conversational marketing, sonic branding, and how voice is reshaping the way brands communicate.

Why it matters: Heads of customer success and CX should take note. Aligning customer support with brand voice ensures a consistent experience. This show highlights how audio branding and conversational AI can reinforce trust and loyalty across the customer journey.

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Why staying current on voice AI matters

Voice AI is at an inflection point. No longer confined to consumer gadgets, it’s becoming embedded in high-volume, regulated operations where uptime, compliance, and customer trust are non-negotiable. Leaders in contact center operations, IT, and compliance are evaluating platforms right now, seeking ways to reduce risk, accelerate deployment, and deliver better experiences.

Podcasts like the ones above provide the context to make those decisions wisely. They bring lessons learned from early adopters, highlight pitfalls to avoid, and showcase the value that AI can deliver when executed well.

How Telnyx helps

At Telnyx, we’ve designed our Voice AI Agents to meet the exact challenges these leaders face:

• Ultra-low latency: Critical for natural, real-time conversations that don’t frustrate customers.
• Enterprise-grade compliance: Built for regulated industries, with security and privacy baked in.
• End-to-end network ownership: We control the full stack, from SIP trunking to AI routing, ensuring reliability and performance competitors can’t match.
• Fast, reliable deployment: Our platform supports rapid agent migration and seamless integration with your workflows.
• Transparent pricing: No hidden fees, so technical buyers can forecast and scale with confidence.

Listening to these podcasts will help leaders understand the why and how of voice AI adoption. Partnering with Telnyx provides the infrastructure to make those strategies real, faster, safer, and more effectively than legacy providers.

Final thoughts

Voice AI is no longer a niche experiment. It’s becoming core to how businesses deliver service, build trust, and operate at scale. For leaders in CX, IT, compliance, and support, the stakes are high: the choices you make today will shape customer expectations tomorrow.

These ten podcasts give you access to expert voices, success stories, and emerging trends. Pair that knowledge with a partner like Telnyx, built to deliver ultra-low latency, compliant, and reliable Voice AI solutions, and you’ll be equipped to move from exploration to execution with confidence.