Track package deliveries automatically with an outbound AI voice agent that calls carriers and retrieves real-time shipping status.
The Delivery Status Caller template creates an outbound AI agent that calls delivery and shipping providers to check package status. It retrieves tracking information via webhook and reports back with current delivery details.
Designed for logistics teams, e-commerce operations, and customer service departments that need proactive delivery tracking without manual carrier calls.
The template comes pre-configured with delivery status checking via webhook and organization name dynamic variable.
Makes outbound calls to delivery providers to check package status on your behalf.
Retrieves tracking details including current location, estimated delivery, and any exceptions via webhook.
Provides tracking number and verification details to carrier agents for secure status lookup.
Reports delivery status clearly so you can update customers or take action on exceptions.
5 minutes
A Telnyx account with a phone number.
Sign in to your Telnyx account. Navigate to AI Assistants, click Create New Assistant, and select Delivery Status Caller from the Customer Service & Routing category.
Replace the placeholder webhook URL with your logistics system endpoint for status retrieval.
Update the organization name in dynamic variables.
Add the phone numbers for the carriers you need to call most frequently.
Run test calls with sample tracking numbers to verify status retrieval and reporting.
Hello, I am calling to check on a delivery status. I have the tracking number ready.
Focus outbound calls on packages with delivery exceptions or delays rather than on-time shipments.
Focus outbound calls on packages with delivery exceptions or delays rather than on-time shipments.
Process multiple tracking inquiries in sequence for efficient carrier communication.
Process multiple tracking inquiries in sequence for efficient carrier communication.
Pipe delivery status results back to your customer notification system.
Pipe delivery status results back to your customer notification system.
