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Direct Routing

Make and receive external phone calls on any device with Direct Routing for Teams. Global coverage and pay as you go pricing make Telnyx your go-to provider.

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Microsoft teams calling
ABOUT

Experience global calling on MS Teams with Direct Routing

Microsoft Teams is the most popular unified communications platform, seeing explosive growth over the past 5 years. It’s feature-packed, easy to use UI makes it an easy choice for businesses. However, PSTN calling from Teams is limited by lack of global coverage and costly calling plans offered by Microsoft.

Direct Routing allows users to create a PSTN (public switched telephone network) connection to Microsoft Teams so users can make and receive external phone calls on any device within the Teams environment. Direct Routing allows businesses to leverage their existing SIP connections and numbers on the Teams platform, enabling them to gain more control over their call routing, save on calling costs, and reach customers in more markets worldwide.

FEATURES

Add feature rich voice to Teams with Direct Routing

Gain more control over your call routing on Teams, for less.

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    SBC included

    Telnyx offers a certified integrated SBC so you don’t need to worry about costs or maintenance.

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    PAYG pricing

    Skip the seats and save over calling plans. With Telnyx you only pay for what you use.

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    Global coverage

    Telnyx supports calling in over 100 countries, connecting you to colleagues and customers worldwide.

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    Debugging tools

    Investigate latency, call quality, and resolve issues with intuitive reporting and debugging tools.

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    High-quality calling

    Telnyx calls travel on a global, private network, so your calls stay away from the public internet.

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    One platform

    Manage porting, numbers, and SIP trunks easily from our award winning Mission Control Portal.

PRICING

See our Direct Routing pricing

With Telnyx as your Direct Routing partner, you only pay for what you use. Check out our SIP pricing to see what you pay.

Starting at:

$0.0035

Per minute
See pricing

BENEFITS

Global coverage

Telnyx supports calling in MS Teams with Direct Routing in over 100 countries, enabling global PSTN calling for businesses worldwide.

100

countries where we support Direct Routing

Microsoft Certified SBC

SBCs are essential for making real-time communication applications secure, interoperable, high-quality, and compliant with various requirements.

SBC

included for secure calling

Always-on support

Many providers put expert support behind a paywall, not at Telnyx. Our support is available around the clock for every customer—so your questions never have to wait until Monday.

24/7

award-winning support

RESOURCES

Take a look at other MS Teams calling options

  • Icon Resources Article

    Direct Routing vs. Operator Connect

    Explore the differences between two bring-your-own-carrier options for PSTN calling in Microsoft Teams.

    Learn more
  • Icon Resources ebook

    Get started with Direct Routing

    Follow our setup guide to use Telnyx as your PSTN provider in MS Teams.

    Get started
  • Icon Resources Article

    What is a SBC?

    Learn more about session border controllers and why you need one for Direct Routing.

    Learn more

Ready to start talking?

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FAQ

Direct Routing Frequently Asked Questions

Both calling plans and Direct Routing enable Microsoft Teams users to make calls to the Public Switched Telephone Network (PSTN) from Microsoft Teams.

Microsoft Teams Calling Plans are easy add-ons from the Teams environment and can be spun up quickly. However, the quality of these calls is usually poorer than cell calls, as Microsoft does not have direct connectivity to the PSTN. Depending on the size of your organization, Calling Plans can be highly cost prohibitive due to multiple carrier and aggregator fees.

Direct Routing allows organizations to use a dedicated communications provider to power the telephony behind their Microsoft Teams accounts. This gives Teams users direct access to the PSTN, which results in higher quality calling at a lower cost when compared with built-in calling plans.

Direct Routing also offers customers much better coverage options, especially for international destinations where Calling Plans have limited connectivity. Thanks to Tier-1 interconnects around the world, Telnyx offers customers connectivity almost anywhere.

Both calling plans and Direct Routing enable Microsoft Teams users to make calls to the Public Switched Telephone Network (PSTN) from Microsoft Teams.

Microsoft Teams Calling Plans are easy add-ons from the Teams environment and can be spun up quickly. However, the quality of these calls is usually poorer than cell calls, as Microsoft does not have direct connectivity to the PSTN. Depending on the size of your organization, Calling Plans can be highly cost prohibitive due to multiple carrier and aggregator fees.

Direct Routing allows organizations to use a dedicated communications provider to power the telephony behind their Microsoft Teams accounts. This gives Teams users direct access to the PSTN, which results in higher quality calling at a lower cost when compared with built-in calling plans.

Direct Routing also offers customers much better coverage options, especially for international destinations where Calling Plans have limited connectivity. Thanks to Tier-1 interconnects around the world, Telnyx offers customers connectivity almost anywhere.