Direct Routing

Both calling plans and Direct Routing enable Microsoft Teams users to make calls to the Public Switched Telephone Network (PSTN) from Microsoft Teams.

Microsoft Teams Calling Plans are easy add-ons from the Teams environment and can be spun up quickly. However, the quality of these calls is usually poorer than cell calls, as Microsoft does not have direct connectivity to the PSTN. Depending on the size of your organization, Calling Plans can be highly cost prohibitive due to multiple carrier and aggregator fees.

Direct Routing allows organizations to use a dedicated communications provider to power the telephony behind their Microsoft Teams accounts. This gives Teams users direct access to the PSTN, which results in higher quality calling at a lower cost when compared with built-in calling plans.

Direct Routing also offers customers much better coverage options, especially for international destinations where Calling Plans have limited connectivity. Thanks to Tier-1 interconnects around the world, Telnyx offers customers connectivity almost anywhere.

To implement Direct Routing with Telnyx you’ll need a Telnyx account and a license for Microsoft Teams.

Once you have your Telnyx account and Microsoft Teams license in place, you can set up your connections in as little as 20 minutes.

A Session Border Controller (SBC) manages the flow of call data along network borders. By controlling call data and media streams, SBCs provide security, interoperability, and session routing.

When you set up Direct Routing with Telnyx, we include an integrated Telnyx Microsoft Teams SBC as standard. That means your media goes directly from Telnyx to Microsoft, and you don’t need to worry about setting up an SBC with a third party.

Our purpose-built, IP network was built for real time communications. Our built-in redundancy in a globally deployed, multi-cloud infrastructure means we can guarantee high uptime, compared with Microsoft’s guarantee of 99.9%.

As a true carrier, we don’t rely on middlemen to provide core communications functionality and routing. Our customers have complete control over call routing with free 24/7 support. Leveraging our direct PSTN access ensures low latency and high quality calling on every call.

We are the only provider that offers Direct Routing through a self-service integration. Our latest guide takes you through each step of the setup, so you can follow along.