Let customers check their order status by phone with an AI voice agent that retrieves tracking details instantly, deploy from a pre-configured template.
The Order Status Checker template creates an AI agent that handles inbound where-is-my-order calls. It asks for the order number, retrieves real-time tracking information via webhook, and reads back the delivery status clearly.
Built for e-commerce, retail, and logistics teams that field high volumes of order status calls, this template deflects routine inquiries from your support queue.
The template comes pre-configured with order lookup via webhook, clear status readback with ID pacing, and escalation to a human agent when needed.
Retrieves real-time order and tracking status via webhook integration with your order management system.
Reads tracking numbers, delivery dates, and status updates at a measured pace so callers can note the details.
Confirms caller identity with order number and verification details before sharing order information.
Transfers to a human agent when the order has an issue requiring intervention beyond status checking.
5 minutes
A Telnyx account with a phone number.
Sign in to your Telnyx account. Navigate to AI Assistants, click Create New Assistant, and select Order Status Checker from the Customer Service & Routing category.
Replace the placeholder webhook URL with your order management system API endpoint.
Update the company name in the dynamic variables and customize the greeting to match your brand.
Configure the transfer destination for cases needing human intervention.
Run test calls with sample order numbers to verify lookup, readback, and escalation routing.
Thanks for calling. I can help you check the status of your order. Do you have your order number ready?
Ensure your webhook returns clear status labels the AI can read naturally.
Ensure your webhook returns clear status labels the AI can read naturally.
Add instructions for split shipments, backordered items, and returns.
Add instructions for split shipments, backordered items, and returns.
Monitor how many order status calls the AI resolves without transfer.
Monitor how many order status calls the AI resolves without transfer.
