Automate ride scheduling with an AI voice agent that books, modifies, and cancels transportation appointments via phone.
The Rider Appointment Booking template creates an AI agent that manages transportation ride scheduling. It handles new bookings, appointment lookups, modifications, and cancellations via webhook integrations.
Designed for medical transportation, ride services, and mobility providers that manage appointments by phone, this template automates the entire ride lifecycle.
The template comes pre-configured with createbooking, fetchappointmentdetails, updateappointment, and cancel_appointment webhook tools, plus extensive dynamic variables for ride details.
Books new rides, looks up existing appointments, modifies details, and processes cancellations.
Creates bookings via webhook with rider name, date, time, pickup, dropoff, and vehicle type.
Retrieves and updates existing bookings using booking ID and rider verification.
Processes cancellations with reason collection and confirmation.
5 minutes
A Telnyx account with a phone number.
Sign in to your Telnyx account. Navigate to AI Assistants, click Create New Assistant, and select Rider Appointment Booking from the Scheduling & Booking category.
Replace placeholder webhook URLs with your ride management system API endpoints.
Update the transport service name, service area, and vehicle types in dynamic variables.
Add booking rules like advance notice requirements, service area boundaries, and vehicle availability.
Run test calls for booking, modification, and cancellation scenarios to verify the full ride lifecycle.
Thanks for calling. I can help you book a ride, check on an existing appointment, or make changes. What would you like to do?
Define your service area clearly in the instructions so the AI can inform callers about coverage.
Define your service area clearly in the instructions so the AI can inform callers about coverage.
Add logic for scheduling recurring appointments if your riders need regular transportation.
Add logic for scheduling recurring appointments if your riders need regular transportation.
Add messaging to send ride confirmation texts with pickup time and driver details.
Add messaging to send ride confirmation texts with pickup time and driver details.
