Telnyx users can now configure background audio for their Voice AI Agents, making conversations sound more natural and human-like.
With this release, users can:
This feature builds on recent releases like Warm Transfers and AI Agent Handoff, giving businesses more control over how Voice AI Agents interact with customers. By adding familiar environmental audio cues, companies can boost trust, improve containment, and deliver branded experiences that feel authentic from start to finish.
Telnyx users can implement background audio easily in the Mission Control Portal by navigating to the 'Voice' tab of your AI Assistant.