New: Background Audio for Voice AI Agents

Telnyx users can now configure background audio for their Voice AI Agents, making conversations sound more natural and human-like.

With this release, users can:

• Enhance realism by layering subtle ambient noise into calls, reducing the “sterile” feel of AI-only conversations.
• Smooth over pauses during tool calls or longer interactions, keeping customers engaged and comfortable.
• Customize experiences by choosing from Telnyx’s curated library of background options, or provide their own custom audio via a public URL.

This feature builds on recent releases like Warm Transfers and AI Agent Handoff, giving businesses more control over how Voice AI Agents interact with customers. By adding familiar environmental audio cues, companies can boost trust, improve containment, and deliver branded experiences that feel authentic from start to finish.

Telnyx users can implement background audio easily in the Mission Control Portal by navigating to the 'Voice' tab of your AI Assistant.