Latest articles
Everything Emily has published, most recent first.
SIP TrunkingSIP Trunking vs VoIP: What's Actually Different
SIP trunking is a kind of VoIP, not an alternative to it. See how SIP, VoIP, and SIP trunking relate, and when to choose each.
MessagingWhat is an SMS number, and which type should you use?
An SMS number is a phone number enabled to send and receive texts. Compare 10DLC, toll-free, short codes, and sender IDs, and pick the right one.
Numbers5 types of phone numbers and what each can legally send
Local, toll-free, national, mobile, and shared-cost numbers differ in what they can send and what it takes to activate them. Here is the full comparison.
WirelessUsing telematics devices for enhanced fleet management
Boost your fleet's smartness and safety with cutting-edge telematics. Save time, money and enjoy more control over your vehicles.
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Microsoft Teams calling plans vs. Operator Connect
Microsoft Teams calling plans don't give you the best value or coverage. Explore Operator Connect for more coverage and savings.
MessagingMMS group or broadcast messaging: Which should you use?
Learn the difference between MMS group and broadcast messaging, which one to choose, and best practices for effective campaigns
MessagingBenefits of Conversational SMS
Break away from the robotic and impersonal messaging, and discover why conversational SMS is the future of business communication.
MessagingYour step-by-step guide to 10DLC brand registration
Master 10DLC brand registration to enhance customer engagement and meet compliance. Navigate the process with our six-step guide.
WirelessWebRTC Server: Powering Seamless Online Interactions
Learn how WebRTC and voice SDKs power seamless, real-time communications
WirelessIPv4 vs. IPv6 in IoT: A critical comparison
Discover how IPv4 and IPv6 shape IoT and internet connectivity and learn why understanding these protocols is essential.
WirelessHow to provision a SIM card for global IoT deployments
Learn how to provision a SIM card for IoT, and understand the pivotal role eUICC plays in enhancing device communication.
Conversational AICall transcription benefits
Learn about the benefits of call transcription and how you can use this technology to make your business more effective.
WirelesseUICC vs. eSIM: The future of IoT connectivity
Discover the differences between eUICC and eSIM, their roles in IoT, and how SIM cards provide connectivity for IoT deployments.
WirelessReal-world applications of IoT for traffic monitoring
Understand the impact of IoT on monitoring traffic and learn how cities use IoT to resolve common traffic management challenges.
Messaging10DLC throughput: How to improve your rate limit
Understand factors that affect your 10DLC throughput limits, see carrier-specific info, and improve your throughput with our tips.
Verify API2FA vs. MFA
Learn about the differences between 2FA vs. MFA. The best authentication method to secure your data and meet compliance standards.
IoTAPNs explained (and APN settings)
An APN tells your carrier's network how to set up your device's data connection. Learn how APN settings work and how to change and troubleshoot them safely.
SIP TrunkingPSTN Termination: Essential Insights for Telecom
Learn the basics of PSTN termination and its impact on conference calling, managed service providers (MSPs), and contact centers.
WirelessIoT waste management: Driving sustainable cities
Discover IoT's impact on waste management and how it drives urban sustainability and efficiency.
Conversational AICall Menu Essentials: Enhancing Caller Experience
Learn how to set up your call menu and how it can help your customers navigate your business with ease.
Conversational AINavigating Call Center Outsourcing Costs Effectively
Discover what call center outsourcing costs entail, how outsourcing can benefit your business, and factors to consider.
RegulationsSTIR/SHAKEN explained for real-world call trust
See how identity attestation works, why spoofing is so damaging, and what carriers need to do to restore confidence in voice.
