Confluence

Overview

Connect your voice agent with Confluence to automate knowledge management workflows during phone interactions. The integration allows agents to search pages, create documentation, and update content directly in Confluence spaces.

How it works

A Telnyx Voice AI agent can search Confluence pages and spaces to answer caller questions from internal documentation, create new pages with call notes and action items, and update existing pages with information discussed during the call.

Capabilities

The Intercom integration supports the following operations across core objects:

Contacts

create_contact

get_contact

update_contact

Conversations

create_conversation

get_conversation

update_conversation

Tickets

create_ticket

get_ticket

update_ticket

Users

get_user

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About Confluence

Confluence is Atlassian's AI-powered workspace for knowledge and collaboration, where teams create, organize, and share documentation, project plans, and institutional knowledge in one centralized, searchable place.

What moves between the agent and Confluence

A Telnyx voice AI agent connected to Confluence can search pages and spaces to retrieve relevant knowledge during a phone call, surfacing answers to caller questions from internal documentation. When someone calls in, the agent can create new pages from call context, update existing documentation with new information, and log decisions or action items directly into the right Confluence space.

COMPOSITION

Pick the job. The primitives light up.

Four Confluence assistants. Pick one and the blocks it runs on light up, and the create call attaches Confluence in the same request, the meter prices it. Or click any single block: every primitive sells alone.

CHOOSE BY USE CASE OR PRODUCT

CommsSIP Trunking
CommsGlobal numbers
AIVoice AI Agents
AIText-to-Speech
AISpeech-to-Text
AIWeb Search API
EdgeInference

RESULTS

cURL

# knowledge base lookups — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \  -H "Authorization: Bearer $TELNYX_API_KEY" \  -H "Content-Type: application/json" \  -d '{    "name": "confluence-kb-lookup",    "model": "meta-llama/Meta-Llama-3.1-8B-Instruct",    "instructions": "Answer the call, ask the caller what they need to know, search Confluence for relevant pages, and read out the answer.",    "integrations": [      { "integration_id": "confluence" }    ]  }'# 7 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations

Knowledge Base Lookups

Primitives composed: 7 of 50
Tools attached: 1
Est. latency budget: ~460 ms
Est. unit cost (all-in): $0.05/min
Vendors required: 1

SELECT USE CASE

OR SELECT PRODUCT

RESULTS

cURL

# knowledge base lookups — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \  -H "Authorization: Bearer $TELNYX_API_KEY" \  -H "Content-Type: application/json" \  -d '{    "name": "confluence-kb-lookup",    "model": "meta-llama/Meta-Llama-3.1-8B-Instruct",    "instructions": "Answer the call, ask the caller what they need to know, search Confluence for relevant pages, and read out the answer.",    "integrations": [      { "integration_id": "confluence" }    ]  }'# 7 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations

Knowledge Base Lookups

Primitives composed: 7 of 50
Tools attached: 1
Est. latency budget: ~460 ms
Est. unit cost (all-in): $0.05/min
Vendors required: 1

RESULTS

cURL

# knowledge base lookups — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \  -H "Authorization: Bearer $TELNYX_API_KEY" \  -H "Content-Type: application/json" \  -d '{    "name": "confluence-kb-lookup",    "model": "meta-llama/Meta-Llama-3.1-8B-Instruct",    "instructions": "Answer the call, ask the caller what they need to know, search Confluence for relevant pages, and read out the answer.",    "integrations": [      { "integration_id": "confluence" }    ]  }'# 7 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations

Knowledge Base Lookups

Primitives composed: 7 of 50
Tools attached: 1
Est. latency budget: ~460 ms
Est. unit cost (all-in): $0.05/min
Vendors required: 1

One request. Tools attached. You pay the minute, not the connector.

THE TELNYX PLATFORM

Powered by the Telnyx platform

Every Telnyx integration runs on the same infrastructure: voice AI agents for conversation, inference for reasoning, SIP trunking for transport, STT and TTS for understanding and speech, and phone numbers for provisioning.

Voice AI Agents

Voice agents that create Intercom conversations and tickets during phone calls.

Learn more

Inference

Reasoning that identifies caller intent and routes to the right Intercom workflow.

Learn more

SIP Trunking

Carrier-grade SIP transport keeps every support call connected with clear audio.

Learn more

Speech-to-Text

Transcribe caller issues in real time so the agent can log them accurately in Intercom.

Learn more

Text-to-Speech

Generate natural-sounding responses that keep callers informed while Intercom tickets are created.

Learn more

Phone Numbers

Provision local or toll-free numbers for a dedicated support line backed by Intercom.

Learn more

Ready to build with Telnyx?

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Confluence

Overview

How it works

Capabilities

About Confluence

What moves between the agent and Confluence

Powered by the Telnyx platform

Voice AI Agents

Inference

SIP Trunking

Speech-to-Text

Text-to-Speech

Phone Numbers

Ready to build with Telnyx?

MORE INTEGRATIONS

Airtable

Asana

Calendly

Figma

Github

Gong

Greenhouse

Hubspot

Ask AI