Outlook

Overview

Connect your voice agent with Outlook to manage emails, calendar events, and contacts during voice conversations. The integration allows agents to send emails, schedule meetings, and create or update contact records, helping teams stay aligned with real-time communication workflows.

How it works

This video shows how a Voice AI agent built on Telnyx voice interacts with Outlook during a conversation. The agent captures details from the call and uses API tool calls to send emails or schedule meetings directly in Outlook.

Capabilities

The Outlook integration supports the following operations across core objects:

Emails

send_email

create_draft

get_email

list_email

delete_email

Calendar Events

create_event

get_event

update_event

list_event

delete_event

Contacts

create_contact

get_contact

update_contact

list_contact

Users

get_user

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About Outlook

Microsoft Outlook is a personal information manager that combines email, calendar, contacts, and task management in a single application. Part of Microsoft 365, it's one of the most widely used email and calendar platforms for business communication and scheduling.

What moves between the agent and Outlook

A Telnyx voice AI agent can read, send, and manage emails and calendar events in Outlook through API tool calls during a phone conversation. When a caller asks about their schedule, the agent can retrieve upcoming calendar events, check availability for a time slot, and book or reschedule meetings directly in Outlook.

For email workflows, the agent can search the inbox by sender, subject, or keyword, read back email summaries, and draft new emails with content captured from the conversation. The agent can also flag important messages, move emails between folders, and send follow-up messages on behalf of the caller.

For contact management, the agent can look up contact details, create new contacts from call information, and update existing entries - turning a phone call into a hands-free email and calendar management session.

COMPOSITION

Pick the job. The primitives light up.

Four Outlook assistants. Pick one and the blocks it runs on light up, and the create call attaches Outlook in the same request, the meter prices it. Or click any single block: every primitive sells alone.

CHOOSE BY USE CASE OR PRODUCT

CommsSIP Trunking
CommsGlobal numbers
AIVoice AI Agents
AIText-to-Speech
AISpeech-to-Text
EdgeInference

RESULTS

cURL

# ai appointment booking — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \  -H "Authorization: Bearer $TELNYX_API_KEY" \  -H "Content-Type: application/json" \  -d '{    "name": "outlook-booking",    "model": "meta-llama/Meta-Llama-3.1-8B-Instruct",    "instructions": "Answer the call, read out open calendar slots from Outlook, confirm the choice with the caller, and create the calendar event.",    "integrations": [      { "integration_id": "outlook" }    ]  }'# 6 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations

AI Appointment Booking

Primitives composed: 6 of 50
Tools attached: 1
Est. latency budget: ~460 ms
Est. unit cost (all-in): $0.05/min
Vendors required: 1

SELECT USE CASE

OR SELECT PRODUCT

RESULTS

cURL

# ai appointment booking — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \  -H "Authorization: Bearer $TELNYX_API_KEY" \  -H "Content-Type: application/json" \  -d '{    "name": "outlook-booking",    "model": "meta-llama/Meta-Llama-3.1-8B-Instruct",    "instructions": "Answer the call, read out open calendar slots from Outlook, confirm the choice with the caller, and create the calendar event.",    "integrations": [      { "integration_id": "outlook" }    ]  }'# 6 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations

AI Appointment Booking

Primitives composed: 6 of 50
Tools attached: 1
Est. latency budget: ~460 ms
Est. unit cost (all-in): $0.05/min
Vendors required: 1

RESULTS

cURL

# ai appointment booking — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \  -H "Authorization: Bearer $TELNYX_API_KEY" \  -H "Content-Type: application/json" \  -d '{    "name": "outlook-booking",    "model": "meta-llama/Meta-Llama-3.1-8B-Instruct",    "instructions": "Answer the call, read out open calendar slots from Outlook, confirm the choice with the caller, and create the calendar event.",    "integrations": [      { "integration_id": "outlook" }    ]  }'# 6 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations

AI Appointment Booking

Primitives composed: 6 of 50
Tools attached: 1
Est. latency budget: ~460 ms
Est. unit cost (all-in): $0.05/min
Vendors required: 1

One request. Tools attached. You pay the minute, not the connector.

THE TELNYX PLATFORM

Powered by the Telnyx platform

Every Telnyx integration runs on the same infrastructure: voice AI agents for conversation, inference for reasoning, SIP trunking for transport, STT and TTS for understanding and speech, and phone numbers for provisioning.

Voice AI Agents

Manage Outlook emails and calendar events through natural phone conversations.

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Inference

Understand scheduling requests and email drafting instructions from conversation context.

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SIP Trunking

Reliable voice transport for your Outlook-integrated calling workflows.

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Speech-to-Text

Transcribe caller instructions into text for email drafts and calendar entries.

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Text-to-Speech

Read back email summaries and calendar details in natural-sounding speech.

Learn more

Phone Numbers

Dedicated numbers for your voice-powered email and calendar management.

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Ready to build with Telnyx?

Start building Talk to sales

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Outlook

Overview

How it works

Capabilities

About Outlook

What moves between the agent and Outlook

Powered by the Telnyx platform

Voice AI Agents

Inference

SIP Trunking

Speech-to-Text

Text-to-Speech

Phone Numbers

Ready to build with Telnyx?

MORE INTEGRATIONS

Airtable

Asana

Calendly

Confluence

Figma

Github

Gong

Greenhouse

Ask AI