Frost & Sullivan names Telnyx among the top 23 global CPaaS providers for full-stack innovation and AI Voice Agent Orchestration.
Frost & Sullivan has released its 2025 Frost Radar™ for Communications Platform as a Service, benchmarking the top 23 CPaaS providers globally. Telnyx is recognized in the report as a differentiated provider with a structural competitive advantage rooted in full-stack infrastructure ownership.
The CPaaS market is experiencing strong double-digit growth as enterprises embed programmable communications across customer and employee workflows. As AI becomes a key area of differentiation in the CPaaS category, the report highlights which providers are translating infrastructure investment into real product innovation.
Frost & Sullivan groups Telnyx among providers sustaining innovation momentum through developer-centric tools, low-latency infrastructure, and wider enterprise adoption in key markets. This tier represents companies gaining ground through technical differentiation rather than sheer scale.
The report specifically calls out AI Voice Agent Orchestration as a key innovation. This API and portal layer enables enterprises to design, deploy, and manage real-time AI agents with integrated voice capabilities, live agent handoff, and support for 20+ languages with real-time switching during calls.
Frost & Sullivan highlights Telnyx's vertically integrated platform, spanning communications, networking, wireless, and AI infrastructure. Telnyx owns and operates a , maintains licensed carrier status in 60+ countries, and provides direct access to telephone numbering resources.
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This infrastructure-first approach delivers ultralow latency, deterministic reliability, and compliance with global standards. It also eliminates the third-party dependencies that introduce failure points and cost overhead in competing architectures.
For technical teams evaluating CPaaS platforms, third-party validation from Frost & Sullivan provides an independent lens on platform capabilities. The full report includes detailed innovation, growth, and perspective profiles across all 23 providers, giving a clear picture of how platforms compare on the metrics that matter: infrastructure control, AI readiness, global reach, and developer experience.
The Frost Radar™ report contains the complete competitive analysis, tier breakdowns, and Frost & Sullivan's detailed perspective on Telnyx's positioning. Download the full report to see how the CPaaS landscape is evolving and where Telnyx fits.
