Intercom

Overview

Connect your voice agent with Intercom to automate customer support workflows during phone conversations. The integration allows agents to create support conversations, update user records, and log customer interactions in real time.

How it works

A Telnyx Voice AI agent can capture customer requests during a call and interact with Intercom through API tool calls. The agent can create support conversations, update customer records, or log interaction details, allowing support teams to track issues directly from voice interactions.

Capabilities

The Intercom integration supports the following operations across core objects:

Contacts

create_contact

get_contact

update_contact

Conversations

create_conversation

get_conversation

update_conversation

Tickets

create_ticket

get_ticket

update_ticket

Users

get_user

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About Intercom

Intercom is a customer service platform that combines an AI agent (Fin) with a complete helpdesk, enabling teams to deliver personalized support across chat, email, and voice - with every conversation improving the next.

What moves between the agent and Intercom

A Telnyx voice AI agent connected to Intercom can create and update conversations and tickets based on phone interactions, ensuring seamless handoffs between voice and chat channels. When a caller reports an issue, the agent opens an Intercom conversation with the full context and assigns it to the right team.

The agent can search for customer records and conversation history in Intercom to provide context-aware support during calls. If a caller mentions a previous chat conversation, the agent retrieves that thread and continues where it left off - no repeated context required.

The agent can trigger Intercom workflows, assign conversations to team members, and log call summaries back into Intercom. It can also update customer attributes, add tags, and set conversation priorities - maintaining a unified view of the customer across every channel.

COMPOSITION

Pick the job. The primitives light up.

Four Intercom assistants. Pick one and the blocks it runs on light up, and the create call attaches Intercom in the same request, the meter prices it. Or click any single block: every primitive sells alone.

CHOOSE BY USE CASE OR PRODUCT

CommsSIP Trunking
CommsGlobal numbers
AIVoice AI Agents
AIText-to-Speech
AISpeech-to-Text
EdgeInference

RESULTS

cURL

# support ticket creation — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \  -H "Authorization: Bearer $TELNYX_API_KEY" \  -H "Content-Type: application/json" \  -d '{    "name": "intercom-ticket-creation",    "model": "meta-llama/Meta-Llama-3.1-8B-Instruct",    "instructions": "Answer the call, ask the caller to describe their issue, summarize it, and create a new conversation in Intercom with the details.",    "integrations": [      { "integration_id": "intercom" }    ]  }'# 6 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations

Support Ticket Creation

Primitives composed: 6 of 50
Tools attached: 1
Est. latency budget: ~460 ms
Est. unit cost (all-in): $0.05/min
Vendors required: 1

SELECT USE CASE

OR SELECT PRODUCT

RESULTS

cURL

# support ticket creation — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \  -H "Authorization: Bearer $TELNYX_API_KEY" \  -H "Content-Type: application/json" \  -d '{    "name": "intercom-ticket-creation",    "model": "meta-llama/Meta-Llama-3.1-8B-Instruct",    "instructions": "Answer the call, ask the caller to describe their issue, summarize it, and create a new conversation in Intercom with the details.",    "integrations": [      { "integration_id": "intercom" }    ]  }'# 6 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations

Support Ticket Creation

Primitives composed: 6 of 50
Tools attached: 1
Est. latency budget: ~460 ms
Est. unit cost (all-in): $0.05/min
Vendors required: 1

RESULTS

cURL

# support ticket creation — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \  -H "Authorization: Bearer $TELNYX_API_KEY" \  -H "Content-Type: application/json" \  -d '{    "name": "intercom-ticket-creation",    "model": "meta-llama/Meta-Llama-3.1-8B-Instruct",    "instructions": "Answer the call, ask the caller to describe their issue, summarize it, and create a new conversation in Intercom with the details.",    "integrations": [      { "integration_id": "intercom" }    ]  }'# 6 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations

Support Ticket Creation

Primitives composed: 6 of 50
Tools attached: 1
Est. latency budget: ~460 ms
Est. unit cost (all-in): $0.05/min
Vendors required: 1

One request. Tools attached. You pay the minute, not the connector.

THE TELNYX PLATFORM

Powered by the Telnyx platform

Every Telnyx integration runs on the same infrastructure: voice AI agents for conversation, inference for reasoning, SIP trunking for transport, STT and TTS for understanding and speech, and phone numbers for provisioning.

Voice AI Agents

Voice agents that create Intercom conversations and tickets during phone calls.

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Inference

Reasoning that identifies caller intent and routes to the right Intercom workflow.

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SIP Trunking

Carrier-grade SIP transport keeps every support call connected with clear audio.

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Speech-to-Text

Transcribe caller issues in real time so the agent can log them accurately in Intercom.

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Text-to-Speech

Generate natural-sounding responses that keep callers informed while Intercom tickets are created.

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Phone Numbers

Provision local or toll-free numbers for a dedicated support line backed by Intercom.

Learn more

Ready to build with Telnyx?

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Intercom

Overview

How it works

Capabilities

About Intercom

What moves between the agent and Intercom

Powered by the Telnyx platform

Voice AI Agents

Inference

SIP Trunking

Speech-to-Text

Text-to-Speech

Phone Numbers

Ready to build with Telnyx?

MORE INTEGRATIONS

Airtable

Asana

Calendly

Confluence

Figma

Github

Gong

Greenhouse

Ask AI