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Intercom

Intercom

Overview

Connect your voice agent with Intercom to automate customer support workflows during phone conversations. The integration allows agents to create support conversations, update user records, and log customer interactions in real time.

How it works

A Telnyx Voice AI agent can capture customer requests during a call and interact with Intercom through API tool calls. The agent can create support conversations, update customer records, or log interaction details, allowing support teams to track issues directly from voice interactions.

Capabilities

The Intercom integration supports the following operations across core objects:

Contacts

create_contact
get_contact
update_contact

Conversations

create_conversation
get_conversation
update_conversation

Tickets

create_ticket
get_ticket
update_ticket

Users

get_user
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CATEGORY

Developer resources

DEVELOPER LINKS

Telnyx Voice API fundamentalsIntercom API reference

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