Jira

Overview

Connect Telnyx AI tools directly to Jira so your team can create, update, and review issues without leaving the conversation. The integration bridges Telnyx Voice API and AI capabilities with Jira's project tracking, bringing real-time issue management into your AI workflows.

How it works

Use the Telnyx AI agent to interact with Jira through natural language commands. The integration uses Jira's REST API v3 to create issues, search for projects, manage comments, and track status changes - all triggered from within a Telnyx voice or text conversation.

Capabilities

The Jira integration supports the following operations across core objects:

Issues

create_issue

get_issue

update_issue

list_issue

search_issue

delete_issue

Projects

get_project

list_project

Users

get_user

list_user

Comments

create_comment

get_comment

list_comment

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About Jira

Jira is Atlassian's project and issue tracking platform, used by software and business teams to plan, track, and manage work - with AI-powered features for agile development, project management, and IT service management.

What moves between the agent and Jira

A Telnyx voice AI agent connected to Jira can create issues from bug reports, feature requests, or action items captured during phone conversations, automatically assigning them to the right projects, components, and team members. When a caller reports a bug, the agent opens a Jira issue with the description, priority, and reproduction steps gathered through conversation.

The agent can search for and retrieve issue details, sprint progress, and project status to answer caller questions in real time - "What's in the current sprint?" or "What's the status of PROJ-123?" It reads back the assignee, status, priority, and recent comments.

The agent can also update issue statuses, add comments, modify priorities or due dates, and move issues between sprints - all through natural conversation. This lets stakeholders and contributors stay on top of Jira without leaving the call.

COMPOSITION

Pick the job. The primitives light up.

Four Jira assistants. Pick one and the blocks it runs on light up, and the create call attaches Jira in the same request, the meter prices it. Or click any single block: every primitive sells alone.

CHOOSE BY USE CASE OR PRODUCT

CommsSIP Trunking
CommsGlobal numbers
AIVoice AI Agents
AIText-to-Speech
AISpeech-to-Text
EdgeInference

RESULTS

cURL

# issue creation by voice — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \  -H "Authorization: Bearer $TELNYX_API_KEY" \  -H "Content-Type: application/json" \  -d '{    "name": "jira-issue-creation",    "model": "meta-llama/Meta-Llama-3.1-8B-Instruct",    "instructions": "Answer the call, ask the caller to describe the issue, confirm the summary and priority, and create a new issue in Jira.",    "integrations": [      { "integration_id": "jira" }    ]  }'# 6 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations

Issue Creation by Voice

Primitives composed: 6 of 50
Tools attached: 1
Est. latency budget: ~460 ms
Est. unit cost (all-in): $0.05/min
Vendors required: 1

SELECT USE CASE

OR SELECT PRODUCT

RESULTS

cURL

# issue creation by voice — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \  -H "Authorization: Bearer $TELNYX_API_KEY" \  -H "Content-Type: application/json" \  -d '{    "name": "jira-issue-creation",    "model": "meta-llama/Meta-Llama-3.1-8B-Instruct",    "instructions": "Answer the call, ask the caller to describe the issue, confirm the summary and priority, and create a new issue in Jira.",    "integrations": [      { "integration_id": "jira" }    ]  }'# 6 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations

Issue Creation by Voice

Primitives composed: 6 of 50
Tools attached: 1
Est. latency budget: ~460 ms
Est. unit cost (all-in): $0.05/min
Vendors required: 1

RESULTS

cURL

# issue creation by voice — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \  -H "Authorization: Bearer $TELNYX_API_KEY" \  -H "Content-Type: application/json" \  -d '{    "name": "jira-issue-creation",    "model": "meta-llama/Meta-Llama-3.1-8B-Instruct",    "instructions": "Answer the call, ask the caller to describe the issue, confirm the summary and priority, and create a new issue in Jira.",    "integrations": [      { "integration_id": "jira" }    ]  }'# 6 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations

Issue Creation by Voice

Primitives composed: 6 of 50
Tools attached: 1
Est. latency budget: ~460 ms
Est. unit cost (all-in): $0.05/min
Vendors required: 1

One request. Tools attached. You pay the minute, not the connector.

THE TELNYX PLATFORM

Powered by the Telnyx platform

Every Telnyx integration runs on the same infrastructure: voice AI agents for conversation, inference for reasoning, SIP trunking for transport, STT and TTS for understanding and speech, and phone numbers for provisioning.

Voice AI Agents

Voice agents that create and update Jira issues during phone calls.

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Inference

Reasoning that decides when to create an issue, add a comment, or update a status in Jira.

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SIP Trunking

Carrier-grade SIP transport keeps every project coordination call clear and connected.

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Speech-to-Text

Transcribe caller bug reports in real time so the agent can create accurate Jira issues.

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Text-to-Speech

Generate natural-sounding status summaries from Jira issue and sprint data.

Learn more

Phone Numbers

Provision local or toll-free numbers for a dedicated project support hotline.

Learn more

Ready to build with Telnyx?

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Jira

Overview

How it works

Capabilities

About Jira

What moves between the agent and Jira

Powered by the Telnyx platform

Voice AI Agents

Inference

SIP Trunking

Speech-to-Text

Text-to-Speech

Phone Numbers

Ready to build with Telnyx?

MORE INTEGRATIONS

Airtable

Asana

Calendly

Confluence

Figma

Github

Gong

Greenhouse

Ask AI