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Jira Service Management

Jira Service Management

Overview

Connect your voice agent with Jira Service Management to automate service desk workflows during phone conversations. The integration allows agents to create service tickets, update requests, and track support cases in real time.

How it works

A Telnyx Voice AI agent can capture support requests during a conversation and interact with Jira Service Management through API tool calls. The agent can create service tickets, retrieve request details, or update incidents, helping support teams track and resolve issues more efficiently.

Capabilities

The Jira Service Management integration supports the following operations across core objects:

Requests

create_request
get_request
update_request
list_request

Incidents

create_incident
get_incident
update_incident

Users

get_user
list_user
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Developer resources

DEVELOPER LINKS

Telnyx Voice API fundamentalsAtlassian API reference

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