Microsoft Teams
Overview
Connect your voice agent with Microsoft Teams to automate collaboration workflows during voice interactions. The integration allows agents to send messages, notify teams, create meetings, and trigger internal workflows based on events that occur during calls. This ensures customer interactions can immediately reach the right team without manual coordination.
How it works
A Telnyx Voice AI agent can interact with Microsoft Teams during a conversation by sending messages, alerts, or meeting notifications through API tool calls. This allows teams to receive updates from customer interactions in real time and coordinate responses directly within their collaboration workspace.
Capabilities
The Microsoft Teams integration supports the following operations across core objects:
Teams
create_team
get_team
update_team
list_team
Channels
create_channel
get_channel
update_channel
list_channel
Messages
create_message
get_message
update_message
list_message
Meetings
create_meeting
get_meeting
update_meeting
list_meeting
Users
get_user
list_user
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