SAP SuccessFactors

Overview

Connect your voice agent with SAP SuccessFactors to access and update employee information through voice interactions. The integration allows agents to retrieve HR records, update employee data, and support HR workflows during conversations.

How it works

A Telnyx Voice AI agent can retrieve or update HR data during a conversation by interacting with SAP SuccessFactors through API tool calls. The agent can access employee records, retrieve job information, or update HR data, supporting HR workflows through natural voice interactions.

Capabilities

The SAP SuccessFactors integration supports the following operations across core objects:

Employees

get_employee

update_employee

list_employee

Jobs

get_job

list_job

Users

get_user

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About SAP SuccessFactors

SAP SuccessFactors is a cloud-based human capital management (HCM) suite that helps organizations manage the full employee lifecycle - from recruiting and onboarding to performance, compensation, and workforce analytics. Part of the SAP Business Technology Platform, it serves over 200 million users worldwide.

What moves between the agent and SAP SuccessFactors

A Telnyx voice AI agent can read, create, update, and search employee records within SAP SuccessFactors during a phone call. When an employee or manager calls in, the agent can look up the employee's profile, retrieve their job title, department, manager chain, and employment details to provide context-aware responses.

The agent can create time-off requests, update employee information such as contact details or emergency contacts, and search the employee directory by name or department. It can also read performance goals, check completion status of learning assignments, and log notes against employee records.

For HR service desks, the agent can create cases for employee inquiries, route them to the appropriate HR business partner based on the topic, and provide status updates on open requests - all while keeping the HCM system synchronized with every interaction.

COMPOSITION

Pick the job. The primitives light up.

Four SAP SuccessFactors assistants. Pick one and the blocks it runs on light up, and the create call attaches SAP SuccessFactors in the same request, the meter prices it. Or click any single block: every primitive sells alone.

CHOOSE BY USE CASE OR PRODUCT

CommsSIP Trunking
CommsGlobal numbers
CommsToll-free numbers
AIVoice AI Agents
AIText-to-Speech
AISpeech-to-Text
AIVoice Design
EdgeInference

RESULTS

cURL

# hr self-service phone line — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \  -H "Authorization: Bearer $TELNYX_API_KEY" \  -H "Content-Type: application/json" \  -d '{    "name": "sap-hr-self-service",    "model": "meta-llama/Meta-Llama-3.1-8B-Instruct",    "instructions": "Answer the call on a toll-free number, ask the employee what HR request they have, look up their record in SAP SuccessFactors, and handle common requests like leave balance and pay stubs.",    "integrations": [      { "integration_id": "sap-successfactors" }    ]  }'# 8 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations

HR Self-Service Phone Line

Primitives composed: 8 of 50
Tools attached: 1
Est. latency budget: ~460 ms
Est. unit cost (all-in): $0.05/min
Vendors required: 1

SELECT USE CASE

OR SELECT PRODUCT

RESULTS

cURL

# hr self-service phone line — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \  -H "Authorization: Bearer $TELNYX_API_KEY" \  -H "Content-Type: application/json" \  -d '{    "name": "sap-hr-self-service",    "model": "meta-llama/Meta-Llama-3.1-8B-Instruct",    "instructions": "Answer the call on a toll-free number, ask the employee what HR request they have, look up their record in SAP SuccessFactors, and handle common requests like leave balance and pay stubs.",    "integrations": [      { "integration_id": "sap-successfactors" }    ]  }'# 8 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations

HR Self-Service Phone Line

Primitives composed: 8 of 50
Tools attached: 1
Est. latency budget: ~460 ms
Est. unit cost (all-in): $0.05/min
Vendors required: 1

RESULTS

cURL

# hr self-service phone line — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \  -H "Authorization: Bearer $TELNYX_API_KEY" \  -H "Content-Type: application/json" \  -d '{    "name": "sap-hr-self-service",    "model": "meta-llama/Meta-Llama-3.1-8B-Instruct",    "instructions": "Answer the call on a toll-free number, ask the employee what HR request they have, look up their record in SAP SuccessFactors, and handle common requests like leave balance and pay stubs.",    "integrations": [      { "integration_id": "sap-successfactors" }    ]  }'# 8 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations

HR Self-Service Phone Line

Primitives composed: 8 of 50
Tools attached: 1
Est. latency budget: ~460 ms
Est. unit cost (all-in): $0.05/min
Vendors required: 1

One request. Tools attached. You pay the minute, not the connector.

THE TELNYX PLATFORM

Powered by the Telnyx platform

Every Telnyx integration runs on the same infrastructure: voice AI agents for conversation, inference for reasoning, SIP trunking for transport, STT and TTS for understanding and speech, and phone numbers for provisioning.

Voice AI Agents

Handle HR hotline calls and interact with SuccessFactors - looking up employee records, submitting time-off requests, and creating cases.

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Inference

Reason over employee data so the agent can determine the right HR workflow - whether that is time-off approval, case routing, or an escalation.

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SIP Trunking

Carry every HR hotline call over Telnyx SIP trunks with enterprise-grade reliability and global coverage.

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Speech-to-Text

Transcribe employee calls in real time so the agent can capture details for case creation and note logging in SuccessFactors.

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Text-to-Speech

Read back employee details, policy information, and case statuses in a clear, natural voice.

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Phone Numbers

Provision dedicated HR hotline numbers in any country, giving employees a local number to call for HR support.

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Ready to build with Telnyx?

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SAP SuccessFactors

Overview

How it works

Capabilities

About SAP SuccessFactors

What moves between the agent and SAP SuccessFactors

Powered by the Telnyx platform

Voice AI Agents

Inference

SIP Trunking

Speech-to-Text

Text-to-Speech

Phone Numbers

Ready to build with Telnyx?

MORE INTEGRATIONS

Airtable

Asana

Calendly

Confluence

Figma

Github

Gong

Greenhouse

Ask AI