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ServiceNow

ServiceNow

Overview

Connect your voice agent with ServiceNow to automate support and service workflows during phone conversations. The integration allows agents to create incidents, update tickets, and log support activity in real time, helping teams manage service operations more efficiently.

How it works

This video shows how a Voice AI agent built on Telnyx voice captures issue details from a caller and creates a new incident in ServiceNow. The agent records the information through tool calls and confirms the ticket directly in the ServiceNow interface.

Capabilities

The ServiceNow integration supports the following operations across core objects:

Incidents

create_incident
get_incident
update_incident
list_incident

Requests

create_request
get_request
update_request
list_request

Cases

create_case
get_case
update_case

Users

get_user
list_user
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CATEGORY

Developer resources

DEVELOPER LINKS

Telnyx Voice API fundamentalsServiceNow API reference

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