Shopify

About Shopify

Shopify is a leading global e-commerce platform that enables businesses of all sizes to set up online stores, manage inventory, process payments, and fulfill orders. With millions of merchants across 175 countries, Shopify provides the tools for storefront design, checkout, marketing, and multi-channel selling.

What moves between the agent and Shopify

A Telnyx voice AI agent can read, create, update, and search orders, customers, and products within a Shopify store during a phone call. When a customer calls about an order, the agent can look up the order by number or customer email, read its fulfillment status, and provide tracking information.

The agent can search the product catalog to check stock levels, read product details, and help customers find what they need. It can create new orders for callers, update existing orders with changes such as address corrections or item additions, and manage customer records - creating new customer profiles or updating contact information.

For merchant support, the agent can list recent orders, flag high-value transactions, and surface at-risk orders that need attention. It can also read customer notes, update order tags, and create draft orders for phone-based sales - turning every inbound call into a seamless commerce experience.