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Zendesk

Zendesk

Overview

Connect your voice agent with Zendesk to automate customer support workflows during phone interactions. Agents can create tickets, update support cases, and log support activity in real time.

How it works

A Telnyx Voice AI agent can capture support requests during a conversation and interact with Zendesk through API tool calls. The agent can create new tickets, retrieve existing cases, or update support records, enabling customer support workflows to start directly from voice interactions.

Capabilities

The Zendesk integration supports the following operations across core objects:

Tickets

create_ticket
get_ticket
update_ticket
list_ticket
search_ticket​

Users

create_user
get_user
update_user
list_user​

Organizations

create_organization
get_organization
update_organization

Comments

create_comment
get_comment
list_comment
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CATEGORY

Developer resources

DEVELOPER LINKS

Telnyx Voice API fundamentalsZendesk API reference

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